Store Manager at Bathu Swagg (2023-04 – Present)
- Handle customer complaints and ensure prompt resolution.
- Ensure compliance with regulations governing store operations.
- Recruit, train, and supervise staff to maintain a high-performing team.
- Conduct inventory management to optimise stock levels and minimise discrepancies.
- Provide exceptional customer service and address customer difficulties effectively.
- Implement health and safety measures to ensure a secure shopping environment.
- Maintain the sales environment, focusing on merchandise display and purchasing appeal.
- Develop and manage budgets to achieve financial goals.
- Organize sales and product demonstrations to boost customer engagement.
- Execute marketing plans to enhance brand visibility and attract customers.
- Conduct performance reviews and appraisals for staff development.
- Implement strategies for cost minimization and efficient resource utilisation.
- Create and manage employee schedules to ensure adequate staffing levels.
- Motivate and inspire staff to achieve their best performance.
- Facilitate employee development through training and skill-building initiatives.
- Oversee pricing strategies and control stock to optimize profitability.
- Open and close the store, ensuring a smooth transition and security protocols.
- Monitor inventory levels, place orders, and manage stock replenishment.
- Set and meet sales goals to drive business success.
Store Manager at Bathu Swagg (2022-10 – 2023-04)
- Handle customer complaints and ensure prompt resolution.
- Ensure compliance with regulations governing store operations.
- Recruit, train, and supervise staff to maintain a high-performing team.
- Conduct inventory management to optimise stock levels and minimise discrepancies.
- Provide exceptional customer service and address customer difficulties effectively.
- Implement health and safety measures to ensure a secure shopping environment.
- Maintain the sales environment, focusing on merchandise display and purchasing appeal.
- Develop and manage budgets to achieve financial goals.
- Organize sales and product demonstrations to boost customer engagement.
- Execute marketing plans to enhance brand visibility and attract customers.
- Conduct performance reviews and appraisals for staff development.
- Implement strategies for cost minimization and efficient resource utilisation.
- Create and manage employee schedules to ensure adequate staffing levels.
- Motivate and inspire staff to achieve their best performance.
- Facilitate employee development through training and skill-building initiatives.
- Oversee pricing strategies and control stock to optimize profitability.
- Open and close the store, ensuring a smooth transition and security protocols.
- Monitor inventory levels, place orders, and manage stock replenishment.
- Set and meet sales goals to drive business success.
Sales Assistant at Bathu Swagg (2019 – 2022)
- Led and motivated teams to achieve operational excellence and exceed performance targets.
- Welcomed and engaged with customers in a friendly and professional manner.
- Assisted customers in finding products and provided information about features and benefits.
- Ensured exceptional customer satisfaction by delivering outstanding sales service.
- Managed transactions efficiently and accurately at the cash register.
- Received and organized incoming stock to maintain optimal inventory levels.
- Maintained a clean and organized store environment to enhance the shopping experience.
- Proficiently managed point-of-sales (POS) processes, ensuring accuracy in transactions.
- Met sales goals by training, motivating, mentoring, and providing feedback to sales staff.
- Completed store administration and ensured compliance with policies and procedures.
- Maintained outstanding store condition and visual merchandising standards.
- Addressed and resolved issues arising from staff or customers.
- Set a shining example of good behaviour and high performance.
Front line Supervisor at Checkers (2016-02 – 2017-01)
- Led and motivated teams to achieve operational excellence and exceed performance targets.
- Enhanced customer experience through effective service delivery and problem resolution.
- Monitored and recorded employee productivity, implementing strategies to improve efficiency.
- Managed customer complaints with a focus on swift resolution and customer satisfaction.
- Conducted various administrative tasks to ensure smooth store operations.
- Supervised and guided staff, fostering a positive and collaborative
