Sales consultant - Nike Factory
(2007 - 2007)
Two weeks contract
- Floor sales customer service
Cashier - Quality Foods
(2007 - 2009)
- Preparing take aways for customers
- Stock packing and pricing
- Working on a till
Debit Orders Department - African Bank Ltd
(2009-06 - 2009-10)
- Employment confirmation
- Calling companies to confirm salary dates
Admin Support Consultant - African Bank
(2010-07 - 2011-11)
Department: Payments, Distributions and Solutions
- Receive applications via email
- Print applications
- Validate and capture applications from Debt counsellors
- Filing
- Attending to inbox queries
Business Support Consultant - African Bank
(2011-11 - 2015-01)
Department: Financial Care
- Receive and printing applications
- Capturing new applications on the system
- Validating applications making sure they are correctly captured and supporting documents are attached
- Quality control once the application is approved, making sure all the info on the application and on the system corresponds
- Attending inbox queries
Benefits Administrator - African Bank
(2015-01-12)
Department: Human Capital (HR)
- Receive withdrawal forms from the HR Coordinators
- Making sure supporting documents attached to the withdrawal form are correct and clear
- Submit to the Provident/Pension fund administrator
- Provide required info to the fund administrator
- Keep tracking of all submitted withdrawals
- Emails and telephonic queries
- Keep track of unclaimed funds (Call members to come and complete the withdrawal forms)
- Making sure all necessary documentation is submitted to the Death Private Investigator
- Organize Itinerary bookings for private investigator
- Liaise with family members with regards to the payout upon receiving the Resolution from the Trustees
- Prepare paperwork for payouts and submit to insurance and the provident fund administrator
- Deal queries from the family members
- Keep tracking of all death benefit claims on the spreadsheet
- Open new files for disability claims
- Playing the middle man between the Employer and the Insurer by submitting the reports to the insurer and giving feedback to employees and managers
- Preparing paperwork for employees going on disability and coming back from disability
- Prepare disability salary increases on monthly basis
- Communicating with managers regarding employee's disability claims by keeping them informed on every feedback received from the Insurer
- Making follow up on outstanding requirements (medical report) if not received on time
- Monitoring if leave days are correctly captured on the system
- Keep tracking of all the claims (declined, pending and accepted)
- Issuing pay slips for disability personnel on monthly basis
- Making sure received documents are correct
- Completing claim forms on behalf of employees and submit to the insurer
- Making sure all claims are submitted for scanning
- Follow up to make sure claims have been paid
- Capturing new medical aid info on the system for employees
- Dealing medical audits
- Capturing newly appointed employees on payroll
- Transfers (from one cost center to the other)
- Acting allowances
- Inconvenience allowances
- Resignations
- Salary Adjustment
- Provident fund and death benefits changes
- Assisting with staff loan disbursements and quality control for staff applications
- Running payments schedules report and submit to credit providers on the benefits side (medical aid, funeral benefits, risk and disability)
