Lerato Dibe

Two weeks contract

Sales consultant - Nike Factory

(2007 - 2007)

Two weeks contract

• Floor sales customer service

Cashier - Quality Foods

(2007 - 2009)

• Preparing take aways for customers
• Stock packing and pricing
• Working on a till

Debit Orders Department - African Bank Ltd

(2009-06 - 2009-10)

• Employment confirmation
• Calling companies to confirm salary dates

Admin Support Consultant - African Bank

(2010-07 - 2011-11)

Department: Payments, Distributions and Solutions

• Receive applications via email
• Print applications
• Validate and capture applications from Debt counsellors
• Filing
• Attending to inbox queries

Business Support Consultant - African Bank

(2011-11 - 2015-01)

Department: Financial Care

• Receive and printing applications
• Capturing new applications on the system
• Validating applications making sure they are correctly captured and supporting documents are attached
• Quality control once the application is approved, making sure all the info on the application and on the system corresponds
• Attending inbox queries

Benefits Administrator - African Bank

(2015-01-12)

Department: Human Capital (HR)

• Receive withdrawal forms from the HR Coordinators
• Making sure supporting documents attached to the withdrawal form are correct and clear
• Submit to the Provident/Pension fund administrator
• Provide required info to the fund administrator
• Keep tracking of all submitted withdrawals
• Emails and telephonic queries
• Keep track of unclaimed funds (Call members to come and complete the withdrawal forms)
• Making sure all necessary documentation is submitted to the Death Private Investigator
• Organize Itinerary bookings for private investigator
• Liaise with family members with regards to the payout upon receiving the Resolution from the Trustees
• Prepare paperwork for payouts and submit to insurance and the provident fund administrator
• Deal queries from the family members
• Keep tracking of all death benefit claims on the spreadsheet
• Open new files for disability claims
• Playing the middle man between the Employer and the Insurer by submitting the reports to the insurer and giving feedback to employees and managers
• Preparing paperwork for employees going on disability and coming back from disability
• Prepare disability salary increases on monthly basis
• Communicating with managers regarding employee's disability claims by keeping them informed on every feedback received from the Insurer
• Making follow up on outstanding requirements (medical report) if not received on time
• Monitoring if leave days are correctly captured on the system
• Keep tracking of all the claims (declined, pending and accepted)
• Issuing pay slips for disability personnel on monthly basis
• Making sure received documents are correct
• Completing claim forms on behalf of employees and submit to the insurer
• Making sure all claims are submitted for scanning
• Follow up to make sure claims have been paid
• Capturing new medical aid info on the system for employees
• Dealing medical audits
• Capturing newly appointed employees on payroll
• Transfers (from one cost center to the other)
• Acting allowances
• Inconvenience allowances
• Resignations
• Salary Adjustment
• Provident fund and death benefits changes
• Assisting with staff loan disbursements and quality control for staff applications
• Running payments schedules report and submit to credit providers on the benefits side (medical aid, funeral benefits, risk and disability)

Grade 12 - IR Lesolang High (2001)

Computer Literacy - Zodiac Commercial School (2002)

NQFL4 Project Management Certificate (2020)

NQFL5 Change Management Certificate (2021)

NQFL5 Wealth Management Certificate