Lerato Gaokgorwe
System Administrator
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About
My strongest skills are managing the Service Desk; incident management, service management, problem management, communication, Reports writing, Service Desk improvement, SLA management, System Administrator, supervise staff and problem solving. Moreover, through my direct client engagement experience, I have learned how to work well with both internal and external customers including communicating well at all levels of management.
Experience
Systems Administrator
May 2016 – To Date
Rascal and Pragma Onkey administrator (Enterprise Asset Management System); load sites, end-users, contractors and maintain the business system effectively and efficiently.
Service Desk Team Leader
April 2010 – January 2015
Manage and ensure efficient and effective operations of the Service Desk.
Proactively identify gaps and areas of improvement.
Ensure customer satisfaction by monitoring the number of incidents handled,
conforming to the SLA as well as customer feedback.
