Lerato Khanye

Results-driven Maintenance & Repair Support Specialist with 5+ years' experience in the automotive and finance sectors. Expert in supporting dealer network performance, warranty and claims optimisation, and improving maintenance and repair outcomes. Skilled in analysing trends, guiding resolution of complex vehicle issues in collaboration with technical teams, and driving operational efficiency.

Strong financial background with experience in reporting, cost control, and data analysis. Proven ability to enhance customer satisfaction, reduce downtime, and deliver measurable business impact.

Product Support Specialist - IVECO Group

(2021-03)

• Provide structured support to dealer networks on complex maintenance and repair cases, improving resolution turnaround times and service efficiency.
• Collaborate closely with technical teams to guide issue resolution while ensuring consistent application of OEM standards.
• Analyse warranty claims, repair trends, and failure patterns to identify cost-saving and reliability improvement opportunities.
• Support maintenance planning, quotations, and service agreements between OEM and dealers.
• Conduct dealer engagements, audits, and performance reviews to strengthen network capability and compliance.
• Review and validate warranty claims to ensure policy adherence and cost control.
• Support training initiatives and share best practices to enhance dealer service quality.
• Provide field insights to internal teams to support product improvements and serviceability.
• Assist in resolving high-impact customer issues, improving uptime and overall customer satisfaction.

Supervisor - QMS Consulting

(2018-01 - 2020-08)

• Managed customer queries and complaints relating to financial services and loan applications.
• Analysed client financial data to assess creditworthiness and support lending decisions.
• Maintained strong financial controls and ensured accurate handling of funds.
• Monitored accounts to identify outstanding debts and ensure timely collections.
• Maintained organised financial records and reporting using Excel.
• Ensured creditors were paid accurately and on time.

Junior Accountant - Scan Display Solutions (PTY) Ltd

(2017-04 - 2017-12)

• Processed purchase orders, invoicing, and cashbook transactions using Sage Pastel.
• Managed accounts receivable and payable, including reconciliations.
• Prepared and maintained financial reports including balance sheets and income statements.
• Maintained accurate financial records and supported month-end processes.

Accounting Intern - Scan Display Solutions (PTY) Ltd

(2016-04 - 2017-03)

• Supported financial operations including invoicing, reconciliations, and cashbook processing.
• Maintained financial records and assisted in reporting.
• Supported payroll inputs, commissions, and petty cash management.
• Organised and maintained financial data using Excel.

Bachelor of Finance - Finance - University of Johannesburg (2015)

National Senior Certificate - Phendukani High School (2011)