Lerato Lesiza

Results-driven professional with extensive experience in insurance sales, quality assurance, and customer service management. Proven track record in policy administration and supervision, complemented by a solid foundation in real estate principles. Equipped with certifications in quality assurance techniques and operational risk management.

Proficient in Microsoft Office Suite and various database ticket systems, demonstrating strong analytical thinking and business acumen. Committed to delivering excellent service and fostering positive client relationships, underpinned by a strong work ethic.

INSURANCE SALES CONSULTANT - Asuer funeral insurance - North riding

(2025-06)

• Advised clients on insurance products and coverage options to meet their needs
• Developed and maintained strong relationships with clients through effective communication and follow-up
• Selling Policies

QUALITY ASSURANCE OFFICER - Made to measure (Springbok Properties) - Cresta Johannesburg

(2023-10 - 2024-04)

Processes to ensure compliance with quality standards. Developed and implemented quality control procedures of calls identified defects, and recommended corrective actions through training and evaluation of calls

POLICY ADMINISTRATOR SUPERVISOR AND CUSTOMER SERVICE SUPERVISOR - 3sixty financial services - Braamfontein

(2019-11 - 2021-12)

Managed policy administration processes, ensuring compliance with regulations and optimized workflows. Supervised customer service teams, enhancing service delivery and resolving escalated issues. Developed training programs to improve team performance and foster a customer-centric culture while maintaining accurate records and reporting on monthly stats and reports

POLICY ADMINISTRATOR - 3sixty financial services - Braamfontein

(2018-07 - 2019-12)

Managed and processed policy applications, ensuring compliance with regulatory standards. Coordinated with internal teams to facilitate policy changes and renewals, maintained accurate records, and addressed client inquiries regarding coverage and claims. Provided support in analyzing policy performance

ROTATIONAL SHIFT AGENT - Doves funeral group - Braamfontein

(2016-07 - 2018-06)

Managed various operational tasks during rotational shifts, ensuring efficient workflow and customer service.

• Financial Services: Doves funeral insurance
• Answering calls
• Assisting with deceased removals
• Enquiries attendant
• Assisting clients with Claims
• Sales

REAL ESTATE LEARNERSHIP - Bondwealth properties - Randburg Johannesburg

(2011-12 - 2012-12)

Assisted in property management and sales processes, supported client relations by providing property information, conducted market research, and analyzed market trends. Developed understanding of legal compliance in real estate transactions, participated in property viewings, and facilitated communication between buyers and sellers.

QUALITY ASSURANCE (QA) TECHNIQUES AND METHODOLOGIST - Alison (2026)

Online Short Course - OPERATIONAL RISK MANAGEMENT - Alison (2025)

REGULATORY EXAM RE5 - Moonstone (2021-09)

NQF LEVEL 4 - REAL ESTATE - Ditasa (2011-12 - 2012-12)