Lerato Makgwa

With a recent venture into virtual assistance, I bring a fresh perspective underpinned by a strong foundation in relationship building and sales operations. My handwork background has honed my attention to detail and a hands-on approach to client engagement, which seamlessly transitions into my current role where appointment setting and maintaining client relationships are paramount.

My skill set is further enriched with the ability to navigate Google Workspace, coordinate meetings, and leverage platforms like Zoom to enhance communication efficiency. The goal is to consistently deliver exceptional service and support, fostering a positive experience that aligns with the strategic interests of the clients and the company.

As a motivated and enthusiastic individual with a passion for providing excellent administrative support, I am eager to bring my skills and dedication to your team. I am a diligent and self-driven student of Virtual Assistance, currently seeking employment opportunities. Eager to apply my skills and enthusiasm to advance your company's objectives, I bring a positive outlook and a strong desire to learn.

My background includes extensive experience in delivering outstanding customer service and excellent communication skills, coupled with the ability to foster lasting client relationships. Throughout my educational journey, I have developed strong organizational and communication skills, proficiency in various software tools, and the ability to manage multiple tasks efficiently. I am adept at using Microsoft Office Suite, Google Workspace, and scheduling tools like Calendly.

My previous roles have provided me with experience in handling administrative tasks, managing customer inquiries, and maintaining accurate records.

I have a well-rounded educational background that has equipped me with a diverse skill set. I hold an NQF Level 4 Business Administration Certificate, which I acquired in 2014. Additionally, I obtained a Cabin Crew License and a Passenger Ground Handling Certificate in 2017, and completed Galileo Computer-Based Training in 2018.

Currently, I am enrolled in a Civil Engineering Diploma program, which I am set to complete in 2026. Most recently, I completed a Virtual Assistant course on November 26, 2024.