Data Capture - Tanana Financial Services
(2013-04 - 2015-06)
- Data preparation: Prepare, sort, and compile data into a computer system
- Data verification: Check for errors and missing data, and compare the data to the source documents
- Reporting: Create reports on the data, including status reports, raw data reports, and ad hoc reports
- Record keeping: Maintain records and files, and ensure they are properly sorted and secured.
Call center agent - italk
(2018-06 - 2019-04)
- Answering calls: Taking incoming calls and providing answers to customer questions
- Handling complaints: De-escalating situations and providing support to dissatisfied customers.
Call center agent - Luhambo Marketing
(2019-06 - 2021-07)
- Answering calls: Taking incoming calls and providing answers to customer questions
- Handling complaints: De-escalating situations and providing support to dissatisfied customers
Team leader - Malmela Consulting
(2024-09-10 - 2024-12-05)
- Communicating: Team leaders should be able to clearly communicate their ideas and listen to their team members.
- Motivating: Team leaders should communicate the team's goals, mission, and how their work contributes to the organization and selling life insurance.
retention agent - Ubuntu we sizwe
(2025-05-02 - 2025-09-23)
To Keep existing customers by resolving their issues, understanding their needs, and building strong relationships to prevent chum.
