Lerato Matsie

Highly motivated and dedicated Call Center professional with extensive experience in customer service, cold calling, problem solving and lead generation. Skilled in handling inbound and outbound calls across sales, consumer services and insurance environments. Possesses strong interpersonal and communication abilities developed through both professional roles and community involvement.

Committed to delivering excellent customer experiences while continuously growing professionally in a supportive work environment.

Call Center Agent at Stock Market College (2021-01 – 2021-12)

• Provided professional customer service to clients via telephone.
• Responded to customer enquiries in a timely and courteous manner.
• Maintained accurate records of customer interactions.
• Assisted customers in resolving queries and concerns.
• Collaborated with team members to achieve daily targets.
• Ensured a positive experience for every customer contacted.

Call Center Agent at Otago Consumer Services (2019-01 – 2019-12)

• Conducted outbound cold calling to prospective and existing clients.
• Delivered high-quality customer service on every call.
• Identified and resolved customer problems efficiently.
• Maintained professional communication with all clients.
• Recorded call details and outcomes accurately.

Call Center Agent at Debt Guides (2018-01 – 2018-12)

• Handled problem solving and customer service enquiries.
• Offered relevant services and solutions to customers.
• Generated leads through effective customer engagement.
• Maintained accurate and up-to-date customer records.
• Communicated clearly and professionally with clients.
• Worked collaboratively to meet team goals.

Call Center Sales Agent at Friends4Life Insurance Brokers (2018-01 – 2018-12)

• Performed inbound and outbound cold calling to clients.
• Resolved customer problems and enquiries efficiently.
• Promoted insurance products and services to prospects.
• Maintained accurate records of all client communications.
• Supported the sales team in achieving daily targets.

Temp Receptionist at Centracom (2015-01 – 2016-12)

• Answered incoming calls and directed them appropriately.
• Received and recorded deliveries in a professional manner.
• Provided customer service to visitors and callers.
• Assisted with general administrative and reception duties.
• Maintained a tidy and organised reception area.
• Supported staff with day-to-day office tasks.

Grade 11 – Ennerdale Secondary School (2008)