Lerato Nkeane

Results-driven Marketing, Sales and Customer Service professional with experience in retail sales, digital marketing, customer engagement and small business management. Skilled in social media marketing, customer relationship management, administration, sales support and handling customer enquiries across multiple channels. Seeking an opportunity to contribute strong communication, sales and administrative skills while continuing professional growth.

Marketing & Sales Assistant - Bobnolo Auto Parts

(2023-08)

• Promote products through Facebook Marketplace and other digital platforms.
• Handle customer enquiries via telephone, online channels and in-store interactions.
• Support sales activities and maintain strong customer relationships.
• Monitor competitor offerings and market trends.
• Collaborate with management to improve customer satisfaction and service delivery.

Owner - Mammies Clothing Online Fashion Supply

(2019-01)

• Manage day-to-day business operations and customer service.
• Market products through social media and digital platforms.
• Process orders, issue invoices and coordinate deliveries.
• Maintain financial records and oversee cash flow.
• Resolve customer complaints and ensure positive customer experiences.

National Certificate (N6) - Public Relations Management - Gauteng City College, Johannesburg (2022 - 2023)

Certificate of Higher Education - Human Resources - IIE Rosebank College (2019 - 2019)

National Senior Certificate - Grade 12 - Johannesburg Secondary School (2017 - 2017)