Lerato Ntsane

Dynamic and results-driven Regional Manager with over 10 years of experience in retail management, operations, and leadership. Known for driving business growth through strategic planning, staff training, and operational excellence. A proactive and detail-oriented professional with a passion for improving efficiency, motivating teams, and ensuring superior customer satisfaction. Recognized as a hard worker, creative thinker, and dependable leader who performs well under pressure.

Regional Operations Manager at The Sanhair Trading (2021-02 – 2025-10)

Oversaw operations across 8 retail stores, managing a team of 50+ employees with focus on operational excellence and profitability.

• Oversee operations across 8 retail stores, managing a team of 50+ employees.
• Collaborate with senior management to streamline workflows and increase profitability.
• Develop and implement operational policies and performance standards.
• Design and deliver training programs for both new and existing staff.
• Conduct weekly physical stocktakes and ensure accuracy in variance reporting.
• Drive sales growth while maintaining high service and presentation standards.

Store Supervisor at StyleDiva (2015-10 – 2021-02)

Supervised daily store operations including cash handling, merchandising, and inventory management with emphasis on customer service excellence.

• Supervised daily store operations, including cash handling, merchandising, and inventory management.
• Managed store opening and closing procedures to ensure smooth operations.
• Delivered exceptional customer service and guided clients in product selection.
• Maintained visual merchandising standards and coordinated maintenance needs.
• Supported management with performance monitoring and team motivation.

Matric Certificate – Inqabakazulu High School (2004)