Lerato Phahla

Versatile and service-oriented professional with experience in education, training, banking customer service and learner support. Holds a Bachelor of Education in Senior and Further Education and Training (FET) Phase, with specialisations in Languages and Life Orientation. Brings a strong combination of communication, interpersonal, problem-solving, administrative, training and relationship-management skills developed through working with learners, customers, colleagues and other stakeholders.

Experienced in responding to enquiries, explaining information clearly, supporting individual needs, maintaining professional relationships and managing responsibilities in structured environments. Adaptable, organised and committed to delivering positive service experiences.

English and Life Orientation Teacher - PRINCESS HIGH SCHOOL

(2025 - 2026)

• Provide academic guidance and learner support to students in Grades 8–12.
• Communicate effectively with learners, colleagues, parents and other relevant stakeholders.
• Respond to learner enquiries and provide guidance on academic and personal development matters within the scope of the teaching role.
• Prepare, organise and maintain teaching materials, assessment records and learner documentation.
• Monitor learner progress, identify areas requiring support and provide appropriate feedback.
• Develop learning resources and communicate complex information in clear, accessible language.
• Participate in departmental planning, assessment activities and school administration.
• Manage multiple responsibilities while maintaining professionalism and meeting deadlines.

Grade 7 English, Technology and Natural Sciences Teacher - SPARK SCHOOLS

(2021 - 2025)

• Delivered curriculum-based lessons and supported learners with different learning needs.
• Provided individual and group support to improve learner understanding and participation.
• Communicated learner progress and relevant concerns to colleagues, parents and other stakeholders.
• Prepared assessments, learning materials, reports and supporting documentation.
• Maintained accurate learner records and monitored academic performance.
• Used clear communication and problem-solving skills to address classroom and learner-support challenges.
• Collaborated with colleagues to support learner development and achieve academic objectives.
• Adapted teaching strategies and resources to improve accessibility and understanding.

Service Consultant - CAPITEC BANK

(2016 - 2018)

• Assisted customers with banking enquiries and service-related requests.
• Provided professional customer service and guidance on banking products and services.
• Listened to customer concerns, identified their needs and assisted with appropriate solutions.
• Explained processes and information clearly to ensure customer understanding.
• Handled customer information responsibly and maintained confidentiality.
• Supported customers in resolving service-related problems and escalating matters when necessary.
• Maintained professional relationships while working in a customer-focused environment.
• Worked within organisational procedures and service standards.

Trainer - SABCOHA

(2011 - 2015)

• Facilitated training sessions and supported participants in developing knowledge and skills.
• Presented information clearly and adapted facilitation methods to different learning needs.
• Assisted participants with enquiries and provided guidance throughout training activities.
• Prepared and organised training materials, attendance registers and supporting documentation.
• Coordinated training schedules, participant records and training-related administrative activities.
• Maintained accurate records and assisted with the preparation of training reports.
• Communicated with participants and relevant stakeholders to support effective training delivery.
• Monitored participation and provided feedback where appropriate.

Bachelor of Education Honours - Educational Leadership and Management - Mancosa

Bachelor of Education - Senior and Further Education and Training (FET) Phase; Specialisations: Languages and Life Orientation - University of South Africa (UNISA) (2024)