Lerato Wessels
Check In Agent
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About
Accomplished customer service professional with a customer centric approach and exceptional interpersonal skills. Proven track record of resolving complex customer issues with professionalism and expeditiousness. Adept at navigating multichannel interactions, including phone and e-mail to deliver seamless customer experiences.
Agile problem solver with a knack for creative solutions and rapid response. Skilled in leveraging CRM platforms and data management to drive customer satisfaction and loyalty. Consistently demonstrates a positive, composed and patient demeanor, driving exceptional customer outcomes
Experience
Check In Agent - Nas Colossal - OR Tambo International Airport
(2023-05 - 2024-12)
- Provided exceptional customer service to international passengers, ensuring timely and efficient check-in process
- Operated airline reservation systems (e.g. Sabre, Snap) and baggage handling software
- Managed passenger data accuracy, ensuring confidentiality and compliance with regulations
- Collaborated with Airport staff to resolve passenger issues and quires
- Maintained high levels of customer satisfaction and achieved 95% positive feedback rating
- Assisted with administrative tasks, including data entry and database management
Call Centre Agent - Netflorist
(2021-02 - 2023-03)
- Responded to customer inquiries and resolved issues via phone calls and emails, achieving high first call resolution rates
- Processed orders and payments ensuring timely delivery of products
- Utilized CRM software to manage customer interactions and track issues
- Provided product information and recommendations to customers
- Consistently met or exceeded performance target including customers satisfaction ratings and average handling time
Education
High school diploma - Pele Ya Pele (2014 - 2015)
Diploma - Public Relations - University of South Africa
