Leroy Lasker

Dedicated and results-driven professional with experience in warehouse operations, logistics coordination, team leadership, staff training, and administrative support. Proven ability to manage teams, improve workflow efficiency, meet operational targets, and perform effectively under pressure. Seeking a challenging position where I can utilize my management, training, and organizational skills to contribute to operational success and long-term growth within the company.

Manager - Warehouse & Logistics Operations - Takealot

(2025-02 - 2026-05)

• Managed daily administrative operations and office processes
• Maintained accurate records, filing systems and company documentation
• Prepared reports, spreadsheets and operational documentation
• Managed email correspondence and responded to internal and external enquiries
• Coordinated meetings, schedules and appointments
• Captured and updated information on company systems and databases
• Processed invoices, purchase orders and supplier documentation
• Performed cash handling and reconciliation duties
• Assisted with expense tracking and budget monitoring
• Maintained accurate financial records and documentation
• Followed up on outstanding payments and account queries
• Monitored inventory levels to ensure stock accuracy and availability
• Conducted stock counts, cycle counts and stock reconciliations
• Investigated and resolved stock discrepancies and variances
• Managed receiving, dispatching and movement of inventory
• Maintained inventory records and generated stock reports
• Coordinated deliveries, collections and dispatch activities
• Monitored the movement of goods to ensure timely delivery
• Assisted with route planning and transport scheduling
• Worked closely with suppliers, drivers and warehouse teams to maintain operational efficiency
• Supported daily operational activities to ensure smooth business performance
• Monitored workflow and implemented process improvements
• Ensured operational targets and service levels were achieved
• Assisted with planning and coordinating day-to-day business operations
• Provided professional customer service and support
• Handled customer enquiries, complaints and escalations
• Maintained strong relationships with customers, suppliers and stakeholders
• Ensured customer issues were resolved promptly and effectively
• Supervised staff and monitored team performance
• Assisted with onboarding and training of new employees
• Provided coaching and support to improve productivity and service delivery
• Managed staff schedules and attendance records
• Compiled daily, weekly and monthly operational reports
• Monitored key performance indicators and business metrics
• Analysed data to identify trends and opportunities for improvement
• Presented findings and recommendations to management
• Ensured compliance with company policies and procedures
• Maintained health and safety standards within the workplace
• Assisted with audits and compliance checks
• Promoted safe working practices across operations

Team leader / Trainer - EXL south Africa

(2022-03 - 2025-02)

• Maintained accurate customer records and updated account information on internal systems
• Processed documentation and ensured all customer interactions were properly recorded
• Managed email correspondence and administrative tasks related to customer accounts
• Prepared reports and maintained operational records in line with company procedures
• Provided professional customer support via telephone, email and online channels
• Assisted customers with account enquiries, billing queries and service-related issues
• Resolved customer complaints and escalations efficiently while maintaining high service standards
• Built positive customer relationships through effective communication and problem-solving
• Assisted with daily operational processes to ensure service level targets were achieved
• Worked closely with internal departments to resolve customer issues and improve turnaround times
• Managed multiple customer cases simultaneously while maintaining accuracy and attention to detail
• Ensured compliance with company policies and client requirements
• Delivered training to new and existing employees on company processes, systems and procedures
• Conducted onboarding sessions for new team members to ensure a smooth transition into their roles
• Provided coaching and ongoing support to improve employee performance and productivity
• Assisted staff in developing product knowledge and customer service skills
• Monitored trainee progress and provided constructive feedback to support development
• Supported the implementation of process updates and ensured teams were trained on new procedures
• Captured and maintained accurate customer and account information
• Monitored case progress and updated systems with relevant notes and actions taken
• Generated reports and tracked customer service metrics and performance indicators
• Analysed information to identify trends and improve customer experience
• Ensured all customer interactions complied with company policies and regulatory requirements
• Maintained confidentiality and handled sensitive customer information securely
• Followed quality assurance guidelines and achieved performance targets
• Adhered to service level agreements and operational procedures

Sales assistant - Sportsman's Warehouse

(2021-04 - 2022-02)

• Provided customer support and assisted with product inquiries and sales
• Managed inventory, stock tracking, and product availability
• Delivered a high-quality customer experience in a fast-paced retail environment

Manager - Peninsula beverages (coca - cola)

(2016-01 - 2021-01)

• Managed daily warehouse operations, including receiving, storing, picking, packing, and dispatching stock
• Maintained accurate inventory records and performed regular stock counts and reconciliations
• Controlled stock movements and ensured inventory accuracy at all times
• Assisted with event planning, stock allocation, and logistics coordination
• Conducted administrative duties, including reporting, data capturing, and document management
• Handled cash transactions and maintained accurate financial records
• Supervised and led warehouse teams to achieve operational targets
• Ensured compliance with health, safety, and company procedures
• Coordinated loading and offloading of goods and monitored stock levels
• Assisted management with operational planning and warehouse performance improvements

Matric - grade 12 - Fairbairn college (2018)