Lesedi Mabe

Team Leaders

Talent

JohannesburgMember since May 5, 2026

Quick to embrace challenge and changes in priority, providing significant resultAble to work well in a team, contributing ideas and cooperating with others to aMeticulous and detail oriented professional with an eye for accuracyAn effective written and verbal communicator, with the ability to convey informa

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About

My main goal is to gain enough work experience while developing and improving my teamwork, creative ability, and communication skills. In addition to that I'd like to learn how to work with others within the workplace instead of in a lecture room or sports field. As a student with willingness to learn and grow, I will accept the position offered to me and dedicate myself to the work to grow both internally and externally within the working environment.

Experience

Team Leaders - Concentrix - Verizon

(2025-02 - 2026-02)

Provide leadership and guidance to new customer service agents during training, ensuring they are equipped with the skills, knowledge, and confidence to perform effectively. Support trainers and oversee the onboarding process by monitoring progress, conducting regular coaching sessions, and completing structured goal assessments. Collaborate with training and leadership teams to identify development areas, reinforce performance standards, and drive readiness for successful transition into operational roles.

Support Coach - Concentrix - Verizon

(2024-09 - 2025-01)

Assisting Team leaders and trainers throughout the training and nesting process of new employees. Completing gaolchecks and being additional support to the success of new agents in the business and ensuring that the understand KPIs and being needed support to achieving them during training and nesting.

Customer service advisor - Concentrix - Verizon

(2023-06 - 2024-08)

Assisting American customer with managing their account, making purchases, upselling and technical support.

Customer service agent - Capita – O2

(2022-03 - 2023-01)

Assisting UK O2 customers with all account related queries, payments to their account and more

Promotions - Core Group

(2021-11 - 2022-01)

Promotions smart fitness watches and game consoles

Customer service and collections - Anthony Richards and Associates

(2021-01 - 2021-11)

Managing outstanding debt from non-paying customers is vital to the success of your business. We understand the costs of managing an in-house debt recovery operation.