Lesedi Shibambo

African Male currently unemployed, previously employed as a Claims Assessor at XTND (PTY) LTD.

South

African national with multilingual capabilities (English, Afrikaans, IsiZulu, Setswana, Xitsonga). Experienced in insurance claims assessment, customer service, and administrative support. Available immediately.

Educational Assistant - Leeuwfontein Primary Farm School

(2025-06 - 2025-11)

• Managing classroom preparations.
• Providing individual or small group student assistant.
• Handling administrative tasks like record keeping.
• Supervising students during non-instructional times.
• Helping with lesson delivery and materials.

Claims Assessor - XTND (PTY) LTD

(2023-11 - 2024-08)

• Handled inbound and outbound calls.
• Investigate and evaluate insurance claims to determine their validity, and the extent of the appropriate payout.
• Investigate, assess, and process claims for policyholders.
• Ensuring fairness and adherence to policy term by reviewing documentation, assessing damage, consulting experts, and sometimes negotiating settlements.
• Gathering evidence, interviewing parties, reviewing policies, and coordinating with experts.
• Acting as a crucial link between the policyholder and insurer.
• Handle tasks like reviewing documents, negotiating with claimants, authorising payments, and maintaining records for auto, home, health and other types of insurance.

Sales Representative - Sibanyoni Brokers

(2018-03 - 2020-03)

• Handled inbound and outbound calls.
• Investigate, assess, and process claims for policyholders.
• Ensuring fairness and adherence to policy term by reviewing documentation, assessing damage, consulting experts, and sometimes negotiating settlements.
• Acting as a crucial link between the policyholder and insurer.
• Handle tasks like reviewing documents, negotiating with claimants, authorising payments, and maintaining records for auto, home, health and other types of insurance.

Till Packer - Shoprite (Nafcoc)

(2018-01 - 2018-03)

Salesperson - MK Marketing

(2017-02 - 2018-01)

Call Centre Agent - Clientele Life

(2016-07 - 2016-11)

Salesperson - Skipper Bar (Midrand)

(2014-06 - 2014-10)

Long-Term Insurance Essentials - INSETA (2020 - 2020)

Matric (Grade 12) - Hoerskool Staatspresident C.R Swart (2013 - 2013)