Lesego Malatji

Motivated and hardworking professional with experience in outbound call centre operations, fieldwork, and personal assistance. Skilled in communication, customer service, administrative support, and working effectively in fast-paced environments. Proven ability to work independently and as part of a team while maintaining professionalism and attention to detail.

Eager to gain hands-on operational experience and further develop practical workplace skills in a structured, safety-focused environment. Committed to learning, growth, and contributing positively to organizational success.

Outbound Sales Consultant (Telecommunications Telkom) - Mynet holdings PTY LTD

(2024-02 - 2026-04)

• Conducting high volumes of outbound sales calls to prospective and existing customers to promote and sell telecommunications products and services, including Telkom contracts and Vox packages.
• Followed up on incoming leads and assisted clients with completing online applications, ensuring accuracy and compliance with eligibility requirements.
• Verified and captured personal information such as ID numbers to qualify customers and convert leads into approved sales opportunities.
• Consistently achieved and exceeded weekly and monthly sales targets and key performance indicators (KPIs).
• Processed orders via phone and email, and ensured all sales activity, customer interactions, and order details were accurately recorded in the CRM system.
• Maintained strong client relationships through professional service, effective communication, and ongoing support.
• Resolved escalated courier and order-related issues promptly to ensure high levels of customer satisfaction.

Secretary to the director of supply chain - Dr George Mukhari Academic Hospital

(2022-01 - 2023-11)

• Diary management for the DOSC Corporate Services.
• Render a Secretariat Service for the Office.
• Assist in Monitoring and maintaining the supply chain Office.
• Preparing facilities for scheduled meeting and arranging refreshments, if required.
• Management of email correspondence: prioritizing and responding to emails, draft correspondence, and manage communications flow.
• Ad hoc administrative function that may be required.
• Organizing and maintaining effective filling systems (physical and digital).
• Typing, formatting and editing reports, documents and presentations.
• Copying, scanning and emailing documents as well as taking accurate notes and meetings minutes.
• Maintaining and ordering office supplies: ensuring an adequate supply of office materials, track inventory levels, and place orders for items that are running low.
• Screening all visitors to the office of the Director.
• Ensuring the smooth running of the office in the Director's absence

Field Agent - Clientele ABC

(2019-08-28 - 2021-09-13)

• Promoted and sold life insurance policies through direct client interactions.
• Built strong relationships with customers, enhancing retention rates.
• Educated clients on insurance benefits and customized policies to suit their needs.
• Consistently met and exceeded sales targets in a competitive environment.

Management Assistant N4-N6 - Tshwane South TVET College (2019)

Business studies N4 - Tshwane south tvet college (2017)

Matric - HL Setlalentoa High School (2012)