Lesetja Sethoga

A security-focused IT professional with 5+ years of hands-on experience across ICT desktop support, forensic investigation, and governance compliance at PRASA. Holds an active Certified Ethical Hacker (CEH) credential (EC-Council, June 2026) and CompTIA Security+ (valid to May 2029), backed by ITIL Foundation v5, SAP Master Data Governance, Oracle Cloud Infrastructure, and Cisco networking qualifications. Brings practical knowledge of threat analysis, vulnerability assessment, security monitoring, data protection legislation (POPIA), evidence handling, and incident response, combining technical depth with investigative rigour, well-suited to SOC environments, currently advancing academic qualifications in Business Analysis and Paralegal Studies.

Desktop Technician | Cybersecurity Analyst | IT Governance - PRASA – Passenger Rail Agency of South Africa - Cape Town

(2023-01)

• Monitor security systems, including firewalls, intrusion detection systems (IDS), and data loss prevention (DLP) systems
• Analyse security alerts and logs to identify potential threats and vulnerabilities
• Investigate security incidents and breaches, conducting thorough forensic analysis
• Stay updated with the latest cybersecurity threats, vulnerabilities, and attack vectors
• Conduct regular vulnerability assessments and penetration testing to identify and address security weaknesses
• Implement and maintain vulnerability management processes
• Administered and supported Windows client and server operating systems across the organisation's ICT environment
• Managed and maintained network devices, including configuration, diagnosis, and resolution of LAN/WAN connectivity issues
• Applied Active Directory, DNS, and DHCP administration in day-to-day operations support
• Performed hardware deployment, configuration, and lifecycle management of desktops, laptops, printers, and network peripherals
• Conducted backup and restoration procedures to protect organisational data in line with IT policies
• Maintained accurate system configuration documentation and infrastructure records
• Participated in Huawei Enterprise Network Project Training (Aug 2024), gaining direct exposure to enterprise network deployment at PRASA
• Received, logged, and resolved service requests and work orders in accordance with ITIL service management processes
• Performed on-site and remote diagnosis and resolution of complex desktop and connectivity issues
• Escalated advanced technical issues to specialists and followed through to resolution within agreed timeframes
• Conducted investigations into lost/stolen devices, applying forensic documentation practices and data-protection principles (POPIA Act 4 of 2013)
• Assessed system reconfiguration needs based on recurring request trends and made recommendations to the ICT Manager
• Applied IT security best practices and ensured compliance with internal IT policies and SLA requirements
• Provide first-line and second-line technical support to end-users via phone, email, or in-person, resolving hardware, software, and network issues efficiently and effectively
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment
• Troubleshoot and resolve software applications, operating systems, and peripheral device issues
• Assist with user account management, including creating, modifying, and deactivating accounts as needed
• Collaborate with senior IT staff to escalate complex technical issues and follow up until resolution
• Perform routine maintenance tasks such as software updates, system backups, and endpoint management
• Document support activities, procedures, and resolutions for future reference
• Participate in IT projects and initiatives, providing technical assistance and support as required

Protection Official - PRASA – Passenger Rail Agency of South Africa - Cape Town

(2020-10 - 2022-12)

• Secured and processed crime scenes; documented findings through photography, sketches, and contemporaneous notes
• Applied the Criminal Procedure Act 51 of 1977, POPIA Act 4 of 2013, and the Dangerous Weapons Act 15 of 2013 in live operational contexts
• Prepared detailed investigation reports covering findings, methodologies, and conclusions; maintained official registers and occurrence books
• Investigated incidents of vandalism, theft, and accidents — identifying root causes and implementing preventive measures
• Maintained chain of custody over evidence gathered during forensic investigations and reported incidents to law enforcement agencies
• Stayed current with advancements in forensic science and cybersecurity protocols through continuous professional training

ICT Learnership - Tshimologong Precinct - Johannesburg

(2019-03 - 2020-04)

• Applied system analysis to develop, execute, and improve IT action plans for development teams
• Monitored system performance to identify weaknesses, bottlenecks, and security inefficiencies
• Prepared and updated system specifications; initiated system updates to enhance workflows and add new functionalities

Security Officer - Securitas RSA - Johannesburg

(2016-03 - 2018-10)

• Monitored and authorised entry and departure of personnel, maintaining physical premises security
• Investigated alarm triggers and security incidents with thorough evidence collection and documentation
• Increased patrol frequency and supervisor communication, reducing incidents of vandalism and theft

Diploma in Paralegal Studies - Paralegal Studies - University of Johannesburg (2026)

Advanced Diploma in Business Analysis - Business Analysis - MANCOSA (2026)

HCert - Criminal Justice & Forensic Investigations - University of Johannesburg (2023)

Certificate - Advanced Report Writing - Imsimbi Training (Services SETA) (2025)

IT Programming Diploma - IT Programming - Germiston Computer College (MICT SETA) (2014)

Senior Certificate (Matric) - Sekgopetjana High School (2007)