Lester Michael

Senior IT Infrastructure and Support Manager with more than 10 years of experience leading enterprise infrastructure, cloud platforms, networking, cybersecurity, automation and IT operations within a national logistics environment. Currently responsible for supporting over 3,500 users across South Africa while leading a team of IT professionals and managing 50+ virtual servers across AWS, Azure and hybrid environments. Experienced in cloud transformation, infrastructure modernization, cybersecurity, disaster recovery, operational excellence and strategic technology leadership.

Passionate about leveraging emerging technologies, including AI-powered automation and N8N workflows, to improve operational efficiency, reduce manual effort and enhance service delivery.

IT Support\Infrastructure Manager at City Logistics (2021-01 – Present)

• Lead a team of 10+ technicians supporting 3,500+ users nationwide
• Act as final escalation point for complex network, cloud, and system issues
• Manage 100+ VMs across AWS, Azure, and hybrid infrastructure
• Drive uptime and performance across multi-site environments
• Lead incident response and root cause analysis to reduce recurring issues
• Align IT operations with business needs across departments
• Mentor and upskill staff, improving service delivery and accountability

IT Administrator at City Logistics (2016-12 – 2020-12)

• Maintained enterprise systems with 99.9% uptime
• Improved issue resolution time by 25% through process optimisation
• Implemented security controls, backups, and disaster recovery solutions
• Deployed and supported infrastructure across multiple sites
• Provided hands-on support while mentoring junior technicians

IT Administrator at SpilTech CC (2015-12 – 2016-12)

• Installed and configured network, server, and end-user environments
• Monitored and resolved system and network issues under tight deadlines
• Implemented backups, firewalls, and access controls to improve security
• Assisted with system upgrades and introduced new technologies
• Created internal documentation and user training material

ND in Information Technology – Durban University of Technology (2009 – 2012)