Lethabo Mashamaite

Engaging and results-driven retail professional with a proven track record of driving sales and leading high-performing teams. Experienced in visual merchandising, customer service, and store operations. Recognized for strong communication, organization, and leadership abilities that consistently contribute to achieving company objectives.

Retail Sales Assistant - Cotton On - Pretoria, South Africa

(2019-01 - 2020-04)

• Provided excellent customer service to enhance the shopping experience.
• Supported team operations and contributed to meeting store KPIs.
• Assisted in daily store opening and closing duties.
• Actively participated in team communication and coordination.

Assistant Manager - Cotton On – Typo - Pretoria, South Africa

(2020-05 - 2023-04)

• Assisted in fulfilling customer orders in-store, online, and via phone.
• Managed a team of four employees in the manager's absence, ensuring smooth operations.
• Maintained store presentation and visual merchandising in line with company standards.
• Consistently achieved and exceeded financial targets year-over-year.

Home Department Manager - H&M - Pretoria, South Africa

(2023-11 - 2024-03)

• Delivered consistent customer service to ensure exceptional shopping experiences.
• Drove sales to meet and exceed company expectations.
• Led visual merchandising efforts for the Home Department, ensuring compliance with brand standards.
• Regularly recognized for performance excellence, including "Star of the Week" awards.

Assistant Manager - GalxBoy - Pretoria, South Africa

(2024-04)

• Perform daily store management, including opening, closing, and cash-up procedures.
• Lead by example to maintain a positive and productive store environment.
• Supervise visual merchandising to ensure the store aligns with the brand's image.
• Provide training and mentorship to sales staff to achieve high performance levels.

Bachelor of Arts - Criminology - University of South Africa (2025-01)

Higher National Diploma - Legal Assistant - Tshwane North College (2019-01)

Certificate of Higher Education - Law - University of South Africa (2018-01 - 2018-12)