Lethabo Mputla

Relationship Manager with 12+ years’ experience in financial services, including 7 years in Business Banking. Proven track record in client acquisition, relationship management, credit origination, and portfolio growth. Strong commercial acumen with deep understanding of the banking sales cycle, compliance, and customer experience. Known for excellent communication, sound decision-making, and consistently delivering quality outcomes in regulated environments.

Relationship Manager: Small Business Services at Nedbank Limited (2021-07 – 2026-03)

Reason for leaving: Resignation

• Provide goal-based banking solutions to small business clients across multiple industries
• Manage and grow a business banking portfolio through new client acquisition and retention
• Conduct in-depth financial needs analyses to identify gaps and opportunities
• Structure and present creditworthy applications for assessment and approval
• Build strong intra-division referral networks to drive cross-sell opportunities
• Develop and execute marketing and lead generation strategies
• Deliver consistent face-to-face and telephonic client engagement
• Ensure full compliance with Nedbank policies, risk frameworks, and regulatory requirements

Manager: Small Business Services at Nedbank Limited (2018-07 – 2021-06)

Reason for leaving: Promotion

• Led end-to-end business banking solutions for SME clients
• Drove portfolio growth through proactive client engagement and referrals
• Identified client needs and provided tailored financial solutions
• Maintained high quality assurance and customer experience scores
• Strengthened relationships across internal banking divisions

Sales Consultant at Nedbank Limited (2014-01 – 2018-06)

Reason for leaving: Promotion

• Delivered face-to-face and telephonic sales to retail and business clients
• Conducted financial needs analysis and solution structuring
• Built strong referral pipelines within the branch environment
• Supported branch performance through consistent sales delivery

Personal Loans Consultant at Nedbank Limited (2012-05 – 2013-12)

Reason for leaving: Promotion

• Provided customer-focused lending solutions
• Conducted affordability and credit assessments
• Ensured adherence to regulatory and compliance standards

BSc in Biological Sciences – University of the Witwatersrand (2009)

Further Education & Training Certificate in Banking (NQF Level 4) in Banking – Chartall Business College (2013)