Lethu Melane

Detailed orientated individual with sound communication and observational skills who is proficient in MS Office, Excel, ODOO, PowerPoint, Word, Outlook, Sage, Acumatica, Pastel Partner and SAP

Call Center Agent at PROFOUNDER (2010-01 – 2012-01)

• Manage large of inbound and outbound calls in a timely manner
• Meet Team qualitative and quantitative targets
• Seize Opportunities to upscale Products when they arise
• Keep record of all conversations in our call center Data base in a comprehensible way
• Identify customer's needs, clarify information, research and provide information
• Build sustainable relationships and engage with customers

Call Center Supervisor at PROFOUNDER (2012-02 – 2014-06)

• Assist in the formulation of Targets for individuals and teams
• Answer Questions from stuff and provide guidance
• Anticipate escalation and take over calls when needed
• Devise ways to optimize procedure and keep stuff motivated
• Measure Performance key metrics such as all abandonment
• Management Informed on labour or Problems

Debtors Clerk at SAGLO (2014-07 – 2018-04)

• Active Follow up on active Accounts
• Keep and Maintain Record of payment
• Identify overdue accounts through customer age analysis
• Contact Companies/ individuals in arrears
• Effective Debt collection
• Accurate Debtors reporting
• Reconciliation of clients' accounts
• Report back to management via presentation and dashboard

Credit Controller First assist at RESPONSIBILLERS (2018-05 – 2024-01)

• Active Follow up on active Accounts
• Keep and Maintain Record of payment
• Identify overdue accounts through customer age analysis
• Contact Companies/ individuals in arrears
• Effective Debt collection
• Accurate Debtors reporting
• Reconciliation of clients' accounts
• Report back to management via presentation and dashboard

Credit Controller at SPARK SCHOOLS (2024-02 – Present)

• Active Follow up on active Accounts
• Keep and Maintain Record of payment
• Identify overdue accounts through customer age analysis
• Contact Companies/ individuals in arrears
• Effective Debt collection
• Accurate Debtors reporting
• Reconciliation of clients accounts
• Report back to management via presentation and dashboard

Matric – EDENGLEN HIGH SCHOOL (2009)

Bachelor of Commerce Law in Law – BOSTON COLLEGE (2026)