Call Center Agent at PROFOUNDER (2010-01 – 2012-01)
- Manage large of inbound and outbound calls in a timely manner
- Meet Team qualitative and quantitative targets
- Seize Opportunities to upscale Products when they arise
- Keep record of all conversations in our call center Data base in a comprehensible way
- Identify customer's needs, clarify information, research and provide information
- Build sustainable relationships and engage with customers
Call Center Supervisor at PROFOUNDER (2012-02 – 2014-06)
- Assist in the formulation of Targets for individuals and teams
- Answer Questions from stuff and provide guidance
- Anticipate escalation and take over calls when needed
- Devise ways to optimize procedure and keep stuff motivated
- Measure Performance key metrics such as all abandonment
- Management Informed on labour or Problems
Debtors Clerk at SAGLO (2014-07 – 2018-04)
- Active Follow up on active Accounts
- Keep and Maintain Record of payment
- Identify overdue accounts through customer age analysis
- Contact Companies/ individuals in arrears
- Effective Debt collection
- Accurate Debtors reporting
- Reconciliation of clients' accounts
- Report back to management via presentation and dashboard
Credit Controller First assist at RESPONSIBILLERS (2018-05 – 2024-01)
- Active Follow up on active Accounts
- Keep and Maintain Record of payment
- Identify overdue accounts through customer age analysis
- Contact Companies/ individuals in arrears
- Effective Debt collection
- Accurate Debtors reporting
- Reconciliation of clients' accounts
- Report back to management via presentation and dashboard
Credit Controller at SPARK SCHOOLS (2024-02 – Present)
- Active Follow up on active Accounts
- Keep and Maintain Record of payment
- Identify overdue accounts through customer age analysis
- Contact Companies/ individuals in arrears
- Effective Debt collection
- Accurate Debtors reporting
- Reconciliation of clients accounts
- Report back to management via presentation and dashboard
