Letta Ntombana

To leverage my customer service experience and skills to deliver exceptional support, drive customer satisfaction, and contribute to a dynamic team

Call center agent / Debt Collector at Traceoutsource (2017-01 – 2018-12)

Debt Collector at Web debt (over 1 year)

• Tracing debtors
• Inbound and outbound calls
• Updating the system

Debt Collector Agent at Anthony and Associates (2019-01 – 2020-12)

Debt Collector at Anthony Richards and Associates (about 1 year)

• Outbound calls and inbound calls
• Tracing debtors
• Enquiry for the debts

Customer service advisor at Capita (2021-01 – 2022-12)

Customer Services Advisor at Capita SA, British Gas (11 months)

• Assist customer with their meters
• Billing accounts up today
• Mode change
• Prepayment meters
• Credit meters

Customer Service Advisor / Cruiseliner (Princess Cruises) at Amplify5 SA (2023-01 – Present)

Energy Specialist at AMPLIFY5 (about 2 years)

• Correspondence via email
• Booking smart meter appointment
• Logging complaints
• Resolve customer query in first time
• Making sure customer is happy

Customer Service Advisor / Complaints Handler at Sigma Connected (2005-01 – 2005-06)

Customer Service Advisor at Sigma connected (6 months)

• Resolving customer complaints
• Escalated the complex issues. Like billing block, meter works, metering appointment

Grade 11 – Thembelihle Senior Secondary School (2006-01 – 2007-12)