Lettie Masango

Results-driven and dedicated professional with strong experience in customer service, debt collection, and office administration. Skilled in communication, negotiation, and resolving complex client issues. Proven ability to manage high workloads, maintain client relationships, and support financial recovery processes. A reliable team player committed to delivering efficient and professional service.

Credit Controller - Ntiyiso Consulting Company - Pretoria

(2024-01 - 2025-12)

• Managed customer accounts by monitoring outstanding balances, following up on overdue payments and ensuring collections were completed within agreed credit terms
• Communicated with clients via phone and email to resolve payment queries, negotiate repayment arrangements, and maintain positive customer relationships while reducing overdue debt.
• Prepared and processed legal documentation, including arranging for clients to sign Acknowledgements of Debt (IODs), ensuring all agreements were completed accurately and stored in accordance with company procedures.
• Reconciled customer accounts by investigating payment discrepancies, allocating receipts correctly, and resolving account issues to maintain accurate financial records.
• Generated collection reports and maintained detailed records of collection activities, payment commitments, signed IODs, and account statuses to support management reporting and audit requirements

Call Centre Agent - Newtons Attorneys - Pretoria (Brooklyn)

(2020-01 - 2023-01)

• Contacted debtors and negotiated repayment solutions (including ABSA accounts)
• Handled high volumes of inbound and outbound calls
• Resolved customer complaints professionally and efficiently
• Followed up on customer queries and provided accurate information
• Maintained high customer satisfaction through effective communication

Office Administrator - Hartman Attorneys - Eastlynne

(2016-01 - 2020-01)

• Managed office operations including scheduling, emails, and correspondence
• Handled incoming calls and maintained office records
• Prepared reports on appointments, cancellations, and no-shows
• Scanned, printed, and filed important documents
• Supported staff with administrative tasks
• Identified inefficiencies and implemented process improvements

NVQ Level 4 - Commercial Subjects - Phelindaba Secondary School (1998-01 - 2002-12)