Service
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Daily supervision of South West Technical Team Weekly Engineer meeting KPI's
Technical Lead/Supervisor at Ricoh UK (2025-11 – 2026-05)
Field Engineer at Ricoh UK (2023-05 – 2025-11)
Technical at BANDAI NAMCO UK (2021-08 – 2023-05)
Working with on site video games ensuring the software and technical functions are maintained and running on a day to day basis. Ensure all sites are maintained to a high standard with minimal downtime relating to software and technical problems. Respond to call outs within a set time period.
Maintain productive relations with the platform owners. Ensure clients understand the process to the best of their ability to ensure effective running of devices. Visit sites on a daily basis for check over of equipment along with hands on maintenance of equipment and surveillance of cash taken.
Cash up on a weekly basis at individual sites. All ordering of spare parts for devices. Programming of devices and training staff members.
Workshop Supervisor at Itec South Africa (2017-06 – 2021-07)
Managing of workshop on all aspects of Sales, Refurbishment and servicing of 2nd hand units, IT support for software related calls (remote support), stock control of all devices related to the workshop. Monitoring technicians on the refurbishment of machines, training where necessary. Management duties related to the workshop.
Monthly sales reports, GP reports, costing and top client reporting. Assuming responsibility for the management of deliveries. IT support for equipment software along with Office 365 queries. Interaction with senior representatives of clients.
Ensure department targets are achieved month to month. Communication with suppliers to ensure effective and on time deliveries of parts etc., are met. Safety representative for workshop. Communication with customers from start of projects to hand over and after sales follow ups.
Ensuring that all projects are within budget and delivered within the specific time frames. Enhancement of a team approach. Training of workshop staff on software and hardware of devices. Ensure all purchase orders raised are accounted for against correct projects and closed on completion.
Service Supervisor (Promoted to Workshop Supervisor) at Itec South Africa
Senior Technician / IT Technician at Minolta Witbank (2010-04 – 2017-05)
Senior Technician at Mpumalanga Copiers (KYOCERA) (2004-03 – 2010-03)
Senior Technician at SHARP (Selco Business Systems) (2001-06 – 2004-03)
Standard 9 – Steelcrest - High School
Standard 10 in N1, N2, N3, N4 - Math's, Science, Electro Technology & Industrial Electronics – Middelburg Technical College
A+ & N+ – Damelin
