Liesel Coetzer

Practice administration and management professional with strong experience in medical and dental environments. Skilled in front-office operations, diary management, patient communication, billing support, credit control, and medical aid liaison. Known for reliable follow-through, professional service, and improving daily workflows under pressure.

Practice Management and Administration - Dr F Fish

(2021-01)

• Oversee reception and daily practice administration
• Manage diary, bookings, cancellations, and patient follow-ups
• Handle credit control and payment follow-ups
• Maintain patient records, files, and general correspondence
• Support practice management tasks and operational needs
• Improved debtor follow-up process
• Created a consistent booking and reminder routine
• Handled sensitive patient matters professionally

Dental Nurse - Medicross Benoni

(2016-01 - 2021-12)

• Managed bookings, quotations, and patient communication
• Handled correspondence between patients and medical aids
• Supported smooth in-practice operations and patient flow
• Assisted with general administration as required

Admin, Dental Assistant, Laboratory Support - Prognos Medical Centre

(2008-01 - 2015-12)

• Front desk administration with patients and suppliers
• Medical aid authorisations and benefits checks
• Payment processing and patient account queries
• Patient communication and appointment control
• Laboratory support (mouthguards, bite blocks, trays, study models)

Reception, Admin, Accounts - Colin Tromp Radiators

(2003-01 - 2006-12)

Accounting and Admin (Part-time) - Genbolt Engineering

General Admin Clerk - Hillbank Motor Corporation

(2002-01 - 2003-12)

Stock Controller - Hayfields Medicross

(1997-01 - 2002-12)

Matric - Hoërskool Brandwag