Customer Care Agent - Shelflife - Cape Town, Western Cape
(2025-08)
- Handle Customer Inquiries: Serving as the primary point of contact for customers via phone, email, live chat, or in-person interactions, providing information on products, services, or policies.
- Issue Resolution: Resolving customer complaints and issues promptly and efficiently, which may involve troubleshooting, coordinating with other departments (like technical support or sales), or escalating complex problems.
- Administrative Tasks: Performing crucial administrative functions such as processing customer orders, returns, and transactions; maintaining and updating accurate customer records and documentation in the company system (CRM); managing and coordinating service schedules or appointments; handling billing and payment inquiries.
- Documentation and Reporting: Keeping detailed records of all customer interactions, feedback, and complaints. They may also contribute to reports to identify trends and areas for service improvement.
- Coordination: Acting as a link between the customer and other internal teams to ensure requests are fulfilled and problems are resolved in a timely manner.
- Exceptional Communication: Clear, polite, and professional communication (both written and verbal).
- Customer Focus: A patient, empathetic, and helpful attitude with a genuine desire to resolve issues and ensure customer satisfaction.
- Organizational Skills: Strong attention to detail, ability to multitask, and excellent time management to handle high volumes of inquiries and administrative work.
- Problem-Solving: The ability to think critically and logically to identify the root cause of issues and implement effective solutions.
- Technical Proficiency: Familiarity with computer software, especially customer service platforms (CRM), and basic office applications.
- Resilience: The ability to remain calm and professional when dealing with difficult customers or stressful situations.
Store Assistant Manager - Ciovita - Cape Town, Western Cape
(2022-07 - 2025-09)
Supporting the Store Manager: Assisting in all aspects of store management, including daily operations, sales, customer service, and employee management.
- Supervising Staff: Overseeing the work of store associates, including scheduling, training, and performance evaluation.
- Managing Inventory: Ensuring accurate inventory levels, ordering merchandise, and processing returns.
- Providing Customer Service: Assisting customers with purchases, answering questions, and resolving issues.
- Maintaining Store Appearance: Keeping the store clean, organized, and visually appealing.
- Implementing Promotions: Assisting in the planning and execution of promotional activities.
- Analyzing Sales Data: Tracking sales performance and identifying areas for improvement.
- Handling Cash and Transactions: Processing payments and managing cash drawers.
- Opening and Closing the Store: Ensuring the store is properly opened and closed each day.
- Other duties as assigned: Performing other tasks as needed to support the store's operations.
- Recruiting and hiring new employees
- Developing and implementing employee training programs
- Managing store budgets
- Preparing reports for management
- Representing the store at community events
Dispatch Clerk - Ciovita - Cape Town, Western Cape
(2024-11 - 2025-08)
- Order Processing: Receive and accurately enter customer orders into the company's order management system.
- Verify order details, including customer information, shipping address, and product specifications.
- Check for order accuracy and availability of stock.
- Communicate with customers regarding order status, delivery schedules, and any potential delays.
- Shipping Documentation: Prepare and process all necessary shipping documents, including invoices, packing slips, bills of lading, and customs documentation (if applicable).
- Ensure accurate and complete documentation for all shipments.
- Maintain accurate records of all shipments, including tracking numbers and delivery dates.
- Shipping Coordination: Coordinate with carriers (e.g., FedEx, UPS, DHL) to schedule pickups and arrange delivery.
- Obtain and compare shipping quotes from different carriers to determine the most cost-effective options.
- Track shipments and resolve any delivery issues that may arise.
- Inventory Management: Maintain accurate inventory records of outgoing shipments.
- Assist with cycle counts and inventory audits as needed.
- Customer Service: Provide excellent customer service to both internal and external customers.
- Respond promptly and professionally to customer inquiries regarding order status and delivery.
- Resolve customer complaints and issues related to shipping and delivery.
- Other Duties: Assist with other warehouse duties as assigned, such as order picking, packing, and loading/unloading trucks.
- Maintain a clean and organized work area.
- Comply with all company safety policies and procedures.
Customer Service Specialist - Ciovita - Cape Town, Western Cape
(2024-09 - 2025-07)
- Provide excellent customer service: Answer customer inquiries via phone, email, chat, and other communication channels.
- Actively listen to customer concerns and identify their needs.
- Resolve customer issues promptly and efficiently.
- Provide accurate and timely information to customers.
- Build and maintain strong customer relationships.
- Process customer requests: Process orders, returns, and exchanges.
- Handle account inquiries and updates.
- Assist with billing and payment issues.
- Manage customer accounts and subscriptions.
- Troubleshoot and resolve issues: Diagnose and troubleshoot customer problems.
- Identify and escalate complex issues to appropriate departments.
- Implement solutions to prevent future issues.
- Maintain accurate records: Document all customer interactions in the CRM system.
- Track customer inquiries and resolutions.
- Generate reports on customer service performance.
- Stay informed: Stay updated on company policies, products, and services.
- Attend training sessions to enhance customer service skills.
- Keep abreast of industry best practices.
Sales Assistant - Sportsman's Warehouse - Cape Town, Western Cape
(2020-03 - 2022-06)
- Customer Service: Greeting and assisting customers with their needs.
- Providing product information and answering questions.
- Offering recommendations and helping customers make informed purchasing decisions.
- Handling customer complaints and resolving issues.
- Ensuring a positive and welcoming shopping experience.
- Sales and Transactions: Processing sales transactions accurately and efficiently.
- Operating cash registers and handling payments.
- Meeting or exceeding sales targets.
- Promoting current sales and promotions.
- Upselling and cross selling products.
- Store Maintenance: Maintaining a clean and organized sales floor.
- Stocking shelves and replenishing inventory.
- Arranging displays and ensuring product presentation.
- Monitoring inventory levels.
- Other Duties: Updating customer records.
- Following company policies and procedures.
- Assisting with inventory counts.
- Helping with opening and closing procedures.
