Liezl Lombard

Accomplished professional with extensive experience in AI model training, customer support services, and sales. Demonstrates exceptional ability to work independently and collaboratively, with a strong focus on creative problem-solving and effective communication. Proven track record in managing complex logistics, customer service support, and complaint resolution. Adept at report generation and business writing, with proficiency in tools such as MS Excel, SAP CRM, and Google Docs.

Career goal: to leverage skills in a dynamic environment that values innovation and efficiency.

Contributor/Freelancer at Outlier AI (2024-12 – Present)

• Training AI models
• Took inspiration from various sources to generate new ideas for content.
• Actioned feedback to continuously improve writing abilities.
• Provided responsive service to clients with timely updates and scheduled project meetings.
• Participated in meetings related to product development and implementations.
• Adapted tone and style according to different target audiences, ensuring content resonated well with readers.

Fleet and Parts Support Specialist at CIC at Volkswagen of South Africa (2013-06 – 2024-02)

• Responsible for thoroughly looking after the needs of Rental, Corporate, and Government Fleet companies in terms of parts supply, vehicle repair expediting and assessment of requirements in terms of vehicle purchasing.
• Ensure that penalties are avoided as per SLA and KPI's.
• Manage and resolve Fleet queries efficiently and effectively according to agreed Resolution Time SLA.
• Build and maintain ongoing relationships with relevant Brand and Rental Fleet representatives.
• Compile and distribute relevant Daily reports, with accuracy and urgency required.
• Record all queries / complaints in relevant systems with the required detail and quality.
• Make Outbound / Welcome calls to Rental Fleet companies as required.
• Handle complaints or queries received through Fleet inbound line.
• Present and / or promote our products to the customer professionally through outbound Welcome calls.
• Provide the Fleet customers with any sales or other relevant information or problem-solving support required.
• Record and collate the relevant and required data of the interaction with the customer on the applicable systems.
• Offer substantial support in terms of ensuring speedy delivery of parts to relevant dealers for Fleet vehicles.
• Offer substantial support in terms of ensuring speedy repairs of Fleet vehicle by ongoing communication with relevant dealers.

Senior Sales at Topps Tiles Ltd. (2006-05)

• Sales
• Exceeded weekly and monthly sales targets
• Health & safety
• Cash handling and control
• Administrative work, including: Continual management of customer orders
• End of day paperwork
• Stock ordering
• Booking in stock
• Dealing with customer complaints
• Dealing with supplier problems, including: Out of stock products, backorders, notifying customer of process and reordering damaged products.
• Merchandising stock
• Managing displays
• Managing 'sale' preparations
• Warehouse control
• Control of deliveries into the business
• Manage area of responsibility
• Running the store in management absence
• Training new staff
• Stocktaking

BA in Psychology – UNISA, Distance Learning (2010)

Grade 12 in Matric Exemption – Success College/EMC (2004 – 2004)