Lilitha Mvula
Tourism Management Postgraduate Student | Customer Service Specialist | Travel, Tourism & Airline Industry | Service Excellence Driven
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About
Tourism management postgraduate with international customer service experience in aviation. Experienced in handling high-volume enquiries, coordinating bookings, resolving issues, and maintaining CRM records. Strong communicator focused on delivering excellent customer experiences.
Experience
Customer Service Representative at Lufthansa InTouch (2023-01 – 2025-06)
Handled international customer service operations in aviation industry
- Handled high-volume international enquiries (phone & email)
- Managed bookings, changes, and cancellations
- Resolved customer issues professionally
- Maintained accurate CRM records
COVID Assistant (2020-01 – 2021-12)
Supported COVID-19 screening and administrative processes
- Supported screening and admin processes
- Guided public on safety procedures
Education
Postgraduate Diploma in Tourism Management (2025)
Advanced Diploma in Tourism Management
