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am a dedicated customer orientated individual with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals. Responsible, dedicated and passionate about delivering outstanding quality result.
I have more than a decade of experience in client service and still feel motivated in imparting my skills with such credible organization. I can navigate high-stress situations and achieve goals on time and under budget.
Name and company: First stuffing solution (FISS)
Duration: February 2005 till september 2009
Reason for leaving: End of contract
Name of company: Tshikes Training
Duration: October 2009 till may 2010
Reason for leaving: End of contract
Duration: Saturday and Sunday (January 2010 till
Position: Call center operator (2010-2011)
Duties – Customer relation
-Debt collecting
-Handling queries
Position: (Promoted) Admin clerk (2012-2013)
Duties-Filing clerk
-Filing of checklist
-Scanning application and sending to branches
Position: (Promoted) Debtors clerk (Finance)
Duties -Loading of payment into client’s account
-Transffering of payment from client account to
-Transferring money from client account to
Another company.
Duration: 2010 December till August 2O18
Name Of Institution: Spoornet Matlhari
Courses Passed: Introduction To Windows
: Basic Typing
: Microsoft Word
: Microsoft Excel
: Microsoft PowerPoint
: Telephone Etiquette
: Communication Skills
: Interview Techniques
: Inbound Call Management
: Basic and Advance Customer Service
Name of institution: Computer Training
Courses Passed: Intro to MS Window
: Microsoft Word
: Outlook Express
: Outlook Explorer
: Desktop Navigation
Name of institution: Outbound call canter training
: Sales Training
: Cross Selling and Up selling
: Debt Collecting
: Negotiation & Assertiveness Skills
: Questioning and Listening Skills
Name of institution: Kwelanga training
Course passed: Quality Customer Service
