Lilly Ndzendze

Insightful Investigator with over 18 years of experience across law Enforcement and customer service sectors. Proficient in forensic science, investigative techniques, and records management, successfully reduced local crime rates through strategic planning and evidence analysis. Completed a Bachelor of Arts Honours in Forensic Science and Technology, enhancing analytical and problem-solving skills.

Committed to leveraging expertise for fraud, theft, prevention of any crimes and civil claims, contributing effectively to organisational safety and efficiency.

CASHIER at BRITANNIA SHOPRITE SUPERMARKET (2006-01 – 2006-11)

• Managed customer transactions accurately and efficiently
• Handling payments and processing returns
• Maintained an organised and clean checkout area to enhance the shopping experience
• Assisted with inventory control by monitoring and reporting discrepancies

WAITRESS at SILVER SPEAR SPUR RESTURAUNT (2007-01 – 2007-06)

• Provided exceptional customer service in a fast-paced dining environment, always ensuring guests satisfaction
• Collaborated with kitchen staff to facilitate timely food service and accurately communicated special requests
• Managed daily cash and card transactions, maintaining accountability and transparency in sales

DETECTIVE SERGEANT at SOUTH AFRICAN POLICE SERVICES (2007-07 – 2023-10)

• Conducted thorough investigations to solve crimes, including collecting admissible evidence, interviewing witnesses, and collaborating with colleagues and courts
• Formulated strategic plans to tackle local crime statistics, resulting in improved community safety and reduced crime rates in the area
• Spearheaded training of new recruits on investigative procedures and community engagement techniques
• Testifying in court of law and in SAPS Disciplinary hearings

SECURITY ASSISTANCE AND LEAD INVESTIGATOR at OUTWORX CONTACT CENTRE (2024-07 – Present)

• Assist in risk security, assist in compliance, examine potential wrongdoing, including financial crime, workplace misconduct, intellectual property theft, and surveillance
• Oversee the Zero tolerance in alcohol and drug policy by conducting random testing and incident testing
• Collects admissible evidence, preserves and analyses digital files physical or digital evidence from crime scenes or incidents to support legal proceedings
• Collaborate with all the departments by leading investigations for all matters
• Testify in Disciplinary hearings in Outworx and in CCMA matters

COMPUTER LITERACY – INTUITION COLLEGE (2006-01 – 2006-06)

HIGHER CERTIFICATE in ARCHIVES AND RECORDS MANAGEMENT – UNIVERSITY OF SOUTH AFRICA (2015-01 – 2016-11)

BACHELOR OF ARTS in FORENSIC SCIENCE AND TECHNOLOGY – UNIVERSITY OF SOUTH AFRICA (2007-07 – 2021-11)

BACHELOR OF ARTS HONOURS in FORENSIC SCIENCE AND TECHNOLOGY – UNIVERSITY OF SOUTH AFRICA (2023-01 – 2025-01)