Linah Nonhlanhla

Dedicated and results-driven administrative and customer service professional with extensive experience in retail operations, data capturing, stock control, call centre support, and office administration. Skilled in Goods Received Voucher (GRV) processing, customer relations, inventory management, document control and general administrative support. Recognized as a fast learner with strong organizational abilities, excellent communication skills and a commitment to delivering high-quality work in dynamic environments.

Customer Service Consultant - Deposita

(2017-02 - 2017-12)

• Resolved customer queries telephonically.
• Logged inbound and outbound calls on internal systems.
• Created reference numbers for all service requests.
• Dispatched technicians when required.
• Capture customer information accurately.

Call Centre Agent - Clientele

(2018-01 - 2019-06)

• Handled customer and telephone queries.
• Assisted with delays, cancellations and booking-related questions.
• Explained processes and provided clear support to customers.
• Managed confidential information professionally.
• Communicated effectively both verbally and in writing.

Floor Salesperson - TFG MARKHAM

(2019-11 - 2021-01)

• Delivered excellent customer service.
• Handled stock receiving and replenishment.
• Maintained visual merchandising and standards.
• Operated tills accurately and efficiently.
• Supported housekeeping and safety procedures.

Store Manager's Reliever - PNP CLOTHING

(2021-03 - 2024-03)

• Opened and closed store in the manager's absence.
• Conducted cash-ups, reconciliations and banking.
• Implemented promotions, markdowns and returns-to-centre procedures.
• Ensured compliance with occupational health & safety standards.
• Merchandised stock according to company policy.
• Assisted in achieving store sales targets and budgets.

Junior Administrator - Breakthrough Centre NPO

(2024-04 - 2025-03)

• Performed administrative duties including filing, typing and data capturing.
• Assisted with educational and community programmes.
• Conducted home visit and did questionnaire surveys.
• Attended steering committee meetings and support group sessions.
• Participated in colleague debriefings.
• Supported housekeeping and gardening services.

Pharmacy Assistant/Stock Clerk - Phadima Pharmacy

(2025-07 - 2026-06)

• Receive deliveries from suppliers and transport companies.
• Verify delivery notes and invoices against goods received.
• Inspect stock for damages, shortages and incorrect items.
• Capture received goods on the inventory management system.
• Process Goods Received Vouchers (GRVs).
• Report discrepancies to management.
• Label and move stock to designated storage areas.
• Maintain accurate records of all goods received.

Grade 11 - Phumulani Secondary School (2004-01 - 2004-12)

NCV LEVEL 3 FINANCIAL MANAGEMENT - Financial Management - Ekurhuleni West College (2013-01 - 2016-12)

End User Computing Certificate - Siyafunda CTC (2012-01 - 2012-06)

Generic Management level 3 Certificate - Generic Management - CBM Training (2024-04 - 2025-03)