Lincoln Isaacs

HR admin, management, project management

Talent

Johannesburg, City of Johannesburg Metropolitan MunicipalityMember since July 18, 2023

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About

For the past 10 years I've worked at Amazon.com. I worked as a Cll canter associate befre I moved up to HR admin. 5 years ago I was moved to Prague where I managed HR processes, I've recently returned to SA and am awaiting a new challenge

Experience

Manage a teamof 12 associates to achieve KPIs for 19 countries across Europe and Africa

 Coach these associates to provide abetter customerexperience

 Develop these associates to prepare themfor theirnext role both internally and externally

 Responsible for12 associates’ payroll

 Responsible fordisciplinary and performancemisconduct and the correctivemeasures that ensue.

 Modelworld-class customer service

 Manage and maintain service level agreements

 Provide real-time feedback on underperformanceand share best practice on stellar performance

 Work alongside other teammanagers to devisewayswe can improve internal processes for the associates so that they can provide better service to our customers.

 First point of contact forall escalated customerqueries

 Responsible forboosting the team’smoraleand creating engaging activities in the spirit of teambuilding

 Launching and transitioning Time and Attendance systems into or out of supported countries.

 Evaluating and identifying issues for projects in supported countries.

 Ensuring current procedures SOP’s and operational documents are up to date.

 Interviewing, screening and hiring candidates for Amazon Prague hub and India