Ecommerce Fulfillment Specialist - Decathlon Sports
(2022-02)
- Order distribution- distribute & coordinate Decathlon online orders and Market place orders placed to the physical stores
- Coordinating customers exchanges and refunds
- Conduct regular trainings to improve the flow of the business
- Monitoring the capacity- ensuring orders are picked and dispatched to meet delivery lead time
- Booking and tracking of orders
- Prepare and maintain detailed reports on order fulfillment metrics, inventory levels, Billing and shipping timelines
Customer Relations - Decathlon Sports
(2021-07 - 2022-02)
- Answering telephone queries
- Capturing customer requests
- Processing refunds and exchanges
- Handling customer complaints online and in store
- store Allocating and booking Marketplace orders
Ecommerce Sport Leader - Decathlon Sports
(2019-01 - 2021-06)
- Ensuring the website has accurate prices
- Answering telephone queries
- Capturing customer requests
- Processing refunds and exchanges
- Handling customer complaints online and store Picking and processing orders
- Booking orders
- Ordering stationery
Sales Associate - Decathlon Sports
(2018-05 - 2018-12)
- Welcoming and accompanying the customer in the desired purchase the requested department or In-house guests
- Make trade dynamic by guaranteeing stock availability
- Independently make decisions about managing the layout and merchandising of your store
- Handling cash and card transactions
- Create and attend Sports events to promote the business
Melia Connects Agent (Telephone Operator) - Melia Dubai Hotel - Dubai, U.A.E.
(2012-08 - 2014-12)
Pre-opening team for Movenpick Hotel Jumeirah Beach, Dubai, U.A.E. Cross-training in Reservations as an agent. Part of the opening team for Decathlon Centurion and Roodepoort store.
- Answering incoming calls promptly and transferring them to the requested department or In-house guests
- Handling external and In-house queries about the hotel facilities
- Taking down messages for Head of departments and guests
- Handling food and beverage outlets bookings as well as room reservations
- Handling guest requests and coordinating with the concerned department to ensure it is done in accordance with the hotel standards
- Capturing all requests into the system and ensuring proper follow-up is done
- Handling Room Service orders
- Email Daily Reports and Statistics of the day to the Heads of departments
Receptionist - Nedbank Home Loans - South Africa
(2011-10 - 2012-03)
- Answering incoming calls and transferring to specific department
- Welcoming clients in a friendly manner and referring queries to the required department
- Scheduling boardroom bookings
- Ordering Parking tickets
- Taking and emailing messages for head of departments
- Designed and created personalized birthday cards for employees, ensuring timely distribution via email to the entire team to celebrate each individual's special day
- Cascading important information via email to the whole organization
- Insure reception area is neat and tidy at all times
