IT Support specialist
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IT and Data Analyst with expertise in competitor analysis, business intelligence, and trend assessment. Skilled in software development, web design, and data visualization using Python, MySQL, and advanced multimedia tools. Experienced in IT support, network troubleshooting, and system optimization, with a proven track record in project delivery and client satisfaction.
Adept at leveraging technical expertise to enhance operational efficiency and achieve business objectives. Dependable, detail-oriented, and committed to continuous professional development
As an IT Support Technician, I was responsible for ensuring the efficiency and security of IT systems and infrastructure. My key duties and responsibilities included:
▪ Monitoring and maintaining networks and servers to ensure optimal performance and reliability
▪ Upgrading, installing, and configuring hardware and software to align with organizational objectives
▪ Implementing security protocols and procedures to mitigate potential threats and enhance system integrity
▪ Managing user accounts, including creation and access control, to maintain secure and seamless operations
▪ Performing diagnostic tests and debugging procedures to identify and resolve technical issues effectively
▪ Documenting IT processes, backing up data, and developing ▪ recovery procedures to safeguard critical information.
▪ Staying current with advancements and best practices in IT administration to ensure continuous improvement. This role strengthened my expertise in system management, cybersecurity,and technical problem-solving while enhancing my ability to delivery reliable
IT support in a dynamic environment.
December 2022 – January
2024
Company/Client: Hilton Garden Inn Mbabane
Position: Shuttle Driver/ Supporting the IT supervisor
I was responsible for ensuring excellent guest experiences and providing supplementary IT support when needed my primary duties and responsibilities included:
▪ Transporting high-profile individuals and guests safely between the hotel and the airport, providing professional and courteous service.
▪ Assisting guests with their luggage, ensuring a seamless and efficient travel experience
▪ Supporting the IT Support Supervisor by troubleshooting hardware,networking, and software issues in their absence.
▪ Assisting with maintaining IT systems to ensure optimal functionality for hotel operations.
This role allowed me to develop strong interpersonal skills, attention to detail,
and technical problem-solving abilities, which are valuable in a professional,
client-facing environment.
Lindo Zwane Phone: +27773765709 / +271 376 4500
lindozzwane@gmail.com
April 2024 – April 2025
Company/Client: WEALTHTEC Holdings Pty Ltd (Call Centre)
Position: Junior IT Support Technician
As an IT Technician, I am responsible for operating and maintaining computer systems and networks to ensure optimal IT functionality across the organization. My primary duties responsibilities include:
▪ Serving as the first point of contact for IT support, addressing technical issues promptly and effectively
▪ Installing, configuring, and maintaining software and hardware components for computer and network systems
▪ Repairing and replacing damaged hardware and network components to ensure seamless operations.
▪ Diagnosing and troubleshooting software, hardware, and network issues to minimize downtime
▪ Assisting users in resolving technical challenges with computers and network devices.
▪ Maintaining and updating technical documentation to ensure accurate and up-to-date records
▪ Testing new hardware and software to ensure compatibility and performance before deployment
Recently moved to new building where I was actively part of the IT personnel that from scratch network cabled for over 350 users, built 3
network cabinets , camera installation and its CAT 6A cables and set up desktops set up for call center agents and back office
This role has equipped me with hands-on experience in technical problemsolving, system security, and providing excellent user support,
aligning well with the requirements of a dynamic and innovative organization.
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Lindo Zwane Phone: +27773765709 / +271 376 4500
lindozzwane@gmail.com
May 2025 – Jun 2025 |
Contract | On-site
Innov8ive Software Solutions – Johannesburg Metropolitan Area
serving as both first and last point of contact for technical issues.
IT support with a focus on responsiveness and customer satisfaction.
Office IT Support · Network Cabling & Patching · Printer Support · CCTV
Installation · End-User Support · Conference System Support · On-site Technical
Lindo Zwane Phone: +27773765709 / +271 376 4500
lindozzwane@gmail.com
Jun 2025 – Jul 2025 |
Contract | On-site
IT Field Services Engineer Vumela IT Services – Roodepoort, Gauteng,
Microsoft Intune · IT Hardware Support · Data Migration · Computer Hardware
Troubleshooting · Customer Service · Device Deployment
Jul 2025 – Present |
Fulltime | On-site
SMD Technologies – Edenvale, Gauteng, South Africa
Managing and providing support of office 365 users
Printers technical support and maintenance
Creating V lans, administrator of Sophos VPN
Performing help desk duties management of the internal ticketing system
Currently developing an internal inventory system using php, html, bootstrap and javascript then using my sql for data management.
Using using tool : E-nable , any desk team viewer,achronnis
IT Hardware Support · Network Cabling · Troubleshooting
International General Certificate of Secondary Education in Agriculture – SETSEMBISO SEBUNYÉ HIGH SCHOOL (2015-11)
International General Certificate of Secondary Education in English as a Second Language – SETSEMBISO SEBUNYÉ HIGH SCHOOL (2015-06)
Limkokwing University of Creative Technology- diploma in Information Technology
