Linkie Mongwe

Monitored live surveillance feeds, alarm systems, and tracking data to ensure site and fleet security. Coordinated real-line emergency responses and dispatched field units via radio and telephonic networks. Maintained highly detailed incident logs and produced daily operational reports for management.

Control Room Operator - Maya Security

(2026-09 - 2026-10)

• Monitored live surveillance feeds, alarm systems, and tracking data to ensure site and fleet security.
• Coordinated real-line emergency responses and dispatched field units via radio and telephonic networks.
• Maintained highly detailed incident logs and produced daily operational reports for management.

Teacher's Assistant - Department of Education

(2021-11 - 2022-08)

• Provided critical administrative support to teaching staff, managing classroom materials and digital records.
• Supervised learner activities, ensuring strict compliance with safety regulations and school codes of conduct.
• Assisted with database data entry, communications, and coordinating daily school schedules.

IT Intern - Department of Education (GCRA)

(2017-02 - 2018-01)

• Provided first-line desktop support to internal users, troubleshooting operating systems and core software.
• Handled hardware upgrades, system formatting, antivirus installations, and basic network cabling.
• Managed the IT asset register and assisted in auditing computing equipment across departments.

Field Service Engineer - Gijima Holdings

(2016-08 - 2016-11)

• Deployed and maintained IT hardware, peripherals, and network components at various corporate client sites.
• Resolved technical support escalations, ensuring minimal downtime and strict adherence to client SLAs.
• Documented service tickets, system configurations, and resolved incident logs accurately.

IT Intern - Department of Education (GCRA)

(2015-08 - 2016-07)

• Provided first-line desktop support to internal users, troubleshooting operating systems and core software.
• Handled hardware upgrades, system formatting, antivirus installations, and basic network cabling.
• Managed the IT asset register and assisted in auditing computing equipment across departments.

Grade 12 - Magulasavi High School (2008)

Level 4 - Technical Support A+ and N+ - EOH(Sita) (2015)

Level 4 - Information Technology and Computer Sciences - Mopani South East FET (2009 - 2011)

Grade B Security - Tough Enough Security (2024)