Lisakhanya Mpafi

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative.Flexible customer service team member focused resolving customer concerns and enquiries. Willingness to take on added responsibilities to meet team goals. Excellent time management and good problem solving skills. I seek challenging opportunities where I can fully use my skills for the success of the organization

The Foshini Group

Call Centre Representative

-Answered customer telephone calls promptly and improved onhold wait time.

-Assisted customers with varying questions using knowledge and service expertise.

-Handled customer complaints, providing appropriate solutions to guarantee positive outcome.

-Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns

I went to Queens Park High School, recently finished my matric last year 2022. Subjects I did were Hospitality, Mathematical literacy English, Afrikaans, Geography, Computer Application Technology and Life Orientation.