Lisanda Nqodi

Dedicated and reliable consultant with over 2 years of experience in customer service and financial consulting environments. Skilled in client communication, debt management solutions, and problem-solving in fast-paced call center and retail settings. Fluent in English and isiZulu with strong interpersonal and organizational abilities. Committed to delivering quality service and ensuring client satisfaction.

Consultant at Maxi Cash Loans

• Provided financial consultation and advice to clients on loan products and repayment plans.
• Assisted customers with loan applications and documentation processes.
• Explained terms and conditions clearly to ensure client understanding.
• Handled customer inquiries and resolved complaints efficiently.
• Maintained client records accurately in the database system.
• Collaborated with team members to meet daily targets and improve customer experience.

Consultant at Debt Review Call Centre

• Contacted clients regarding debt review processes and provided updates.
• Assisted clients in understanding debt restructuring options and repayment terms.
• Recorded detailed notes of client interactions for follow-up actions.
• Escalated unresolved issues to management as required.
• Supported the team in meeting call center performance metrics.
• Maintained confidentiality and professionalism when handling sensitive client information.

Marshall at Midway Mall

• Monitored mall premises to ensure safety and security of visitors.
• Assisted with crowd control during peak hours and events.
• Reported suspicious activities to security management.
• Provided directions and information to shoppers and tenants.
• Enforced mall policies and procedures effectively.
• Collaborated with law enforcement when necessary to resolve incidents.

Grade 12 Certificate – New West Secondary School (2019)