Liza Xobololo

I am a team player, with commitment to the admin support function and customer services. I possess a long track record of working in various administrative roles in private and the Government sector. I have sound computer skills and the ability to communicate confidently to all levels.

I have a highly organized approach, and a genuine desire to contribute to the ongoing success of the Office. I have a reputation for delivering high quality, personal service to both junior and senior coworkers. I have a strong background in both private and governments general administration, along with experience of working within a customer-focused company.

Driver (PrDP) / Assistant - Aluncedo Funerals

(2025-01)

I have a C1 (Code 10) driving licence and experience with PrDP. I follow all traffic laws, signs, and signals. I never drive while distracted, drowsy, and or impaired.

• Vehicle monitoring: Do pre- and post-trip checks with a logbook in hand, check fuel sufficiently, and organise for repairs when needed.
• Manage Routes: Use navigation apps and personal knowledge to plan the most efficient routes, accounting for traffic and delays.
• Be alert and ready: Know and follow accident and emergency procedures.
• Time management: Transporting goods or corpse to destinations on schedule.
• Loading/Unloading: Safely load and unload the vehicles, assisting passengers if needed.
• Customer Interaction: Maintain professionalism and provide good service to clients.
• Ensure all required vehicle documents (licenses, insurance) are valid and present.
• Report incidents, accidents, or vehicle issues to the owner promptly.
• Keep the vehicle clean and in good working condition.
• Working nights, weekends, and adapt to changing schedules.

Supervisor: Violation Processing Centre - Electronic Toll Collection (Sanral)

(2017-05 - 2024-10)

• MNPR Operator.
• Process Invoices.
• Transaction Write-off.
• Accurately retrieving, analysing and updating statistics.
• Daily, weekly and monthly reporting.
• Able to source information from Trans-union.
• Able to identify discrepancies between addresses on the system.
• Capture accurate information and effectively request data from TCH.
• Working on CRM systems.
• Manual Validation Operator.
• Achieve/ Exceed department targets and KPI's.
• Meeting daily Targets and Data capturing of all new transactions.
• Verifying pre-process and manually verify images.
• Reporting incidents and Configure validation filters.
• Accurately retrieve, analysing and updating statistics.
• Compile daily, weekly and monthly stats.
• Verification of evidence that will lead to an entry in the enforcement list in Transactional Management.
• Daily productivity for the previous day.
• Providing weekly and monthly reports.
• Do a weekly Quality Report for my team.
• Train staff on operating procedures and company services.
• Daily attendance report.
• Review meetings with the team.
• Adhering to the performance and support management through risk identification, control testing and process improvement procedures.
• Do daily, weekly, and monthly reports on Excel.
• Investigate and resolve customer enquiries and complains in an empathetic manner.
• Cross training and back up other customer service managers.
• Always adhere to all confidentiality requirements.
• Assumed ownership of the teams productivity and manage workflow to meet or exceed quality service goal.
• Facilitate inter-departmental communication to provide effective customer support.
• Address all personnel issues promptly and professionally.
• Provide accurate, specific and timely performance feedback.
• Identify individual development needs with appropriate training.
• Health and safety training.

Administrative officer - EC Department of Human Settlements

(2014-03 - 2017-02)

• Property Management, immovable/fixed Asset management (Database maintenance, data analysis and data cleaning) and updating the Asset register.
• Facilitation for beneficiary administration for the outstanding Pre-1994 housing stock (EEDBS).
• Collecting EEDBS statistics/data from the municipalities.
• Attending queries of related financial claims from various stakeholders.
• Processing claims, check fund availability and making sure they are correctly and fairly filled, signed by relevant officials and followed up at finance until the last payment stage.
• Knowledge of diary management and minutes taking.
• Assist in the administration of former Housing Board Provincial properties.
• Participate in the verification of immovable Assets.
• Update the Verified Properties Asset Register.
• Coach New employees on immovable Asset Related matters under my area of work.
• Preparing necessary documents for presentations at the PROVINCIAL STATE LAND VESTING DISPOSAL COMMITTEE (PSLVDC).
• Attending the Pre-Screening Board for PSLDC.
• Liaising and meeting with lawyers/conveyancers with regard to immovable Asset Transfers.
• Typing, Photocopying, Printer, Binding machines, Faxing, Taking and making Calls, and document management.
• Sending out emails with Meeting Communiques to other officials and stakeholders.
• Report writing and verbal reporting on a weekly and monthly basis.

B-Tech - Management - Walter Sisulu University (2012)

National Diploma - Management - Walter Sisulu University (2011)

National Senior Certificate - Oscar Mpetha High School (2007)