Liziwe Poni

I am a reliable and responsible person who keeps the level of performance whilst retaining integrity. I try to learn something new from every experience because I believe there is always room for self improvement both personally and professionally.

Customer service advisor - Teleperformance

(2025-06)

• Provide first level contact and support to customers for order enquiries.
• Managing high volume of inbound calls in a timely manner.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
• Properly escalate unresolved queries to the next level of support.
• Build customer relationships through open and interactive communication
• Keep records of customer interactions.

Picker - Alpha Pharm Warehouse

(2022-01 - 2024-05)

• Check and pack stock according to bin location, ensure products are stored according to SOP, Comply with batch control processes, pick using scanner and pack orders accurately according to the customer's Oder
• Participate in weekly and annual stocktake, Conduct daily house keeping.

Customer service associate - Edgars

(2013-12 - 2020-08)

• Assisting at point of sale. Perform credits and exchange. Rendering quality customer service, Performing fast and efficient transactions, Openning new accounts, Linking new and existing account cards, Assist with Fraud and Disputes, Relieve switchboard when needed, Do fashion hotline orders, Do gift wrapping.

N6 - Financial Management - North link College (2021)

12 - Commerce - Isilimela Comprehensive High school (2008)