Credit Controller (Inbound and Outbound Calls) - Cartrack - Rosebank, Johannesburg
(2023-06)
- Handle inbound and outbound calls in a professional and courteous manner
- Assist customers with enquiries, complaints, and service requests
- Verify customer details in line with security and compliance requirements
- Capture accurate call notes and update customer records on Cams systems
- Educate customers on products, services, policies, and procedures
- Process payments, debit orders, refunds, and account updates where applicable
- Escalate complex queries to relevant departments when required
- Adhere to call scripts, quality standards, and regulatory requirements
- Manage high call volumes while maintaining excellent customer service
Outbound Debt Collector Position - Nimble Group - Sandton, Johannesburg
(2020-06 - 2023-05)
- Conduct outbound calls to customers regarding overdue and delinquent accounts
- Negotiate payment arrangements, settlements, and promises to pay in line with company policy
- Educate customers on outstanding balances, account status, and consequences of non-payment
- Verify customer identity and account details in accordance with compliance and regulatory standards
- Capture accurate call notes, payment commitments, and follow-ups on collections systems
- Monitor and manage assigned debtor portfolios to reduce arrears and improve recovery rates
- Resolve billing queries and disputes or escalate where necessary
- Process payments via debit order, EFT, or card payment links
Outbound Call Center Agent (Debt Collector) - Shapiro Shaik Defries & Associates - Cresta, Johannesburg
(2016-04 - 2018-09)
- Follow up on broken promises to pay and unpaid arrangements
- Meet or exceed daily, weekly, and monthly collection targets
- Adhere to call scripts, quality assurance standards, and legal requirements
- Escalate non-responsive or high-risk accounts for further action when required
Outbound and inbound Call Center Agent (Debt Collector) - Brooks & Luyt Attorneys - Rosebank, Johannesburg
(2018-10 - 2019-12)
- Negotiate payment arrangements, settlements, and promises to pay in line with company policy
- Educate customers on outstanding balances, account status, and consequences of non-payment
- Verify customer identity and account details in accordance with compliance and regulatory standards
- Capture accurate call notes, payment commitments, and follow-ups on collections systems
