Lorraine Maupi

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Friendly Reservation

Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds, and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. With over 15 years of experience in the Hospitality industry. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.

Reservationist and Event & Wedding Coordinator - Leopard Lodge - North West

(2021-09 - 2024-05)

• Arranged for group lodge bookings in collaboration with sales department for weddings and special events.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Coordinating wedding, conference and all the events
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Handled email enquiries.
• Dealing with the Bride and groom from the day the confirmed their wedding till the end of their wedding.
• Worked closely with front desk to achieve full occupancy of property.
• Resolved problems, improved operations, and provided exceptional service.

Receptionist - Lethabo Estate - Lanseria

(2021-01 - 2021-06)

• Handling all the wedding and events enquiry and coordinating
• Managed booking inquiries
• Resolved various issues and discrepancies for customers.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
• Worked closely with front desk to achieve full occupancy of property.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Answered incoming phone calls, email and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.

Receptionist - Amanzingwe Lodge - Broderstroom

(2020-01 - 2020-03)

• Confirmed appointments, communicated with clients and updated client records.
• Answered central telephone system and directed calls accordingly.
• Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Provided clerical support to company employees by copying, faxing and filing documents.

Receptionist - The Venue Country Hotel - Broederstroom

(2019-10 - 2019-12)

Receptionist / Wedding & Conference Coordinator - Ntshonalanga Valley Resort - Pretoria

(2013-10 - 2019-07)

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Coordinating weddings, conference and events
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
• Trained new team members on company procedures, customer service and issue resolution.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Retrieved mail, packages, and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
• Coordinated pick-up and delivery of express mail services.

High School Diploma - Edward Phatudi Comprehensive School (2000-01 - 2004-11)