Lorraine Mhamgwane

Customer Service

Talent

Johannesburg, City of Johannesburg Metropolitan MunicipalityMember since December 13, 2023

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About

I am ambitious goal driven someone who is intelligent and diligent, ambitious and hardworking lady who loves challenges and wiling to learn new things every day. I am able and willing to work under pressure to deliver and achieve set of goals.

I am good problem-solving and tackling problems head-on.I have good communication skills. I am too confidential and honest, Furthermore, I believe that my skills can play a vital role in your organization.

Experience

ALTERAM SOLUTION 19/06/2023 TILL UPDATE(CUSTOMER SERVICE)

currently working at Alteram Solutions as a Customer service agent for Unemployment insurance Fund(UIF). My job description include answering incoming calls from UIF Clients by assisting them on how to apply the uif benefits, checking applications status & payments status, creating new tickets for first time caller and also assisting with UIF REFF number, assisting clients and to support them by answering UIF related queries, providing product knowledge information to clients. Responsible for resolving clients complains and also ensure they are satisfied with the service they receive.

CLIENTEL ELIFE 01/03/2018-05/04/2022

Cold dialling people using a given phone directory to sell their products using scripts to provide information about product features, prices, present their benefits, persuade the customer to buy by explaining how the products meets their needs. Record customers personal information on the computer.

BYTESTREAM 28/10/2022-27/03/2023 (TELEMAKETER/LAED GENERATOR)

I have worked at bytesteam for the period of five months as a telemarketer/lead generator for the period of five months ,generating leads to different companies such as Assupol, King Price,Absa,Fist for woman and Santam.

POLOKWANE HOSPITAL 11/02/2013-11/07/2013

was doing practicals for the period of six months it was part of my subjects while still studying and the subject was called Practical management. I was circulated in different departments within the period of six months such as record management, Revenue, assets management, household administration, Registry, Switch board, control management.