Lorraine Ndou

Receive and acknowledge receipt of new case dockets. Receive and attend to case dockets/calls on serious crimes received from CSC/Crime office whilst on standby duty. Identify type and extent of the committed crimes.

Secure and control a crime scene. Search for evidence and seize exhibits. Utilize relevant investigation aids. Record relevant information on the scene of crime. Identify victims, suspects and witnesses and ensure that they are dealt with appropriately.

Interview the complainant and keep him/her informed throughout the investigation. Identify, trace and locate possible suspects. Interview suspects and take statements and submit dockets for court decision.

Ensure availability of witnesses and evidence.

Detective inspector - SAPS - GAUTENG

(2011-01)

Receive and acknowledge receipt of new case dockets. Receive and attend to case dockets/calls on serious crimes received from CSC/Crime office whilst on standby duty. Identify type and extent of the committed crimes.

Secure and control a crime scene. Search for evidence and seize exhibits. Utilize relevant investigation aids. Record relevant information on the scene of crime. Identify victims, suspects and witnesses and ensure that they are dealt with appropriately.

Interview the complainant and keep him/her informed throughout the investigation. Identify, trace and locate possible suspects. Interview suspects and take statements and submit dockets for court decision.

Ensure availability of witnesses and evidence.

• Perform fitness training
• Perform special duties

Customer service representative National Lottery - AEGIS GLOBAL

(2014-01 - 2012-10)

Customer service representative retailer help desk. Member of health and safety and employment equity committee. Interact with customers on a daily basis, primarily as a single point of contact for resolution, escalation, tracking and closure of all queries, incidents, problems and requests for service from all end users retailers customers/players.

Conduct interaction with customers in the spirit of south african national lotterys customers strategy, concentrating on resolving the issues, escalating learning and focusing on root cause of issues.

Home instruction programme - HIPPY CO - BRAFORTUNE

(2003-01 - 2004-11)

Administration clerk and doing general filling. Working in reception and service desk receiving incoming calls.

EDCON STORES Ltd - EDCON - Johannesburg

(2004-11 - 2005-06)

Call center agent answering incoming calls reversal calls for customers doing directory enquiries. Handling general queries.

Customer service Agent - EDCON - Johannesburg

(2005-12 - 2006-06)

Inbound call centre queries. Enrolling financial products. Making payments arrangements for customers requesting paid-up and current letters for customers. Requesting paid-up and current letters for customers changing accounts payment plans.

Debtors control and administration control clerk - EDCON - Johannesburg

(2006-07 - 2007-02)

Working with debit orders, clients and collecting all out-standing balances from the accounts. Closing accounts on customers request. Solving customers query.

Grade 12 - ENGLISH, XITSONGA, AFRIKAANS, SUPERVISION IN INDUSTRY N3, ECONOMICS AND INDUSTRIAL ORIENTATION N3 - Diepdale, Soweto (1988-01 - 2020-12)