Lorraine Rossouw

Detail-orientated and results-driven professional with over 15 years of experience in administrative support, customer service, project coordination, and sales support. Adapt at managing high volume tasks, ensuring seamless operations, and delivering exceptional service while maintaining a focus on confidentiality, accuracy, and client satisfaction. Seeking to leverage my diverse skill set and strong work ethic to contribute to a dynamic team, enhance operational efficiency, and support organizational growth in a challenge and rewarding role.

Project Scheduler - NSC Global

(2022-12 - 2024-11)

Operations Department (Telecoms)

• Coordinate engineer scheduling across multiple countries and time zones.
• Attend daily project calls, align, ETAs, and ensure engineers are prepared and on site.
• Communicate updates to customers and partners, ensure service documentation is accurate.
• Track activities, close requests, and verify completed service logs.
• Ensured on-site presence of engineers and tracked time accurately.
• Verified required tools were available for engineers, kept clients updated throughout.
• Keeping customers up to date for the duration of the activity.
• Engineer scheduling and making sure the engineer has the correct skill set for the activity.

Service Desk Analyst - NSC Global

(2020-02 - 2022-12)

Telecoms

• Handled customer queries, ensuring SLA compliance and professional communication.
• Captured client information accurately and maintained a solution-focused approach.

Call Coordinator - NSC Global

(2018-05 - 2019)

Telecoms

• Managed ticket assignment and routing, ensuring proper workload balance.
• Resolved client queries and monitored SLA adherence.
• Keeping customers up to date for the duration of the activity and being single contact.

Customer Service Consultant (HIV & General Support) - Frank.Net

(2011 - 2018)

Customer Services Department

• Supported Clients in HIV Care programs and policy services
• Handled confidential medical data in collaboration with labs and doctors
• Proceed claims, policy changes and cancellations with high accuracy
• Ensured compliance with FAIS, FICA, TCF regulations

Sales Consultant - Teleperformance

(2010 - 2011)

Sales Department

• Sold Service Solutions and managed customer renewals.
• Maintained a strong client base and nurtured pipeline growth

Sales Consultant / Team Leader - Flexi-Cell

(2005 - 2007)

Sales Department

• Led a sales team while maintaining individual sales targets
• Build long term client relationships and pursued new business opportunities

Matric - Spine Road High School (2001)