Louise Rabie

Lead associate

Talent

Cape TownMember since June 16, 2026

Lead generationSalesMarketingCustomer ServiceConflict resolutionHard workDisciplineRapport buildingObjections handlingTroubleshootingQuality improvementSales representative

Hire this person

Send a job offer directly to this candidate

Lead generationSalesMarketingCustomer ServiceConflict resolution

About

I am a flexible person and can be a good team player. I've developed the method of hard work, being disciplined as well as being driven and how to keep composure under pressure. I am always willing to learn and interact well with others. I can deliver any task handed to me without hesitation.

Experience

Subject Matter Expert at WNS Global PTY LTD (2024-08 – Present)

Support agents on the floor
Help with difficult or complex customer queries
Provide real-time guidance during calls
Train new hires on processes, systems, and policies
Coach existing agents to improve performance
Know policies, workflows, and tools inside out
Ensure everyone follows the correct process and standards
Step in when an issue cannot be resolved by a normal agent
Provide accurate solutions quickly
Identify errors or gaps in processes
Suggest improvements to make operations more efficient
Keep the team updated on changes
Maintain and share important information or updates

Customer Service advisor US (CSU/PSU) at EXL Pty Ltd (2023-10 – 2024-08)

First line of contact for clients and financial advisors
Upskilled to interact with financial professionals
Queries related to life insurance Policies
Conflict resolution
Troubleshooting technical issues related to online application
Providing information related to the product
Delivery good customer service experience
Assisted customers with loans, cash surrender and withdrawal against policies
Assisted financial professionals with inquires related to mutual clients life insurance policies

Sales advisor/Lead generator at EXL Pty Ltd (2023-07 – 2023-10)