Lourance Coetser

I bring a strong foundation in technology, with a broad and practical understanding of systems, tools, and solutions across various environments. I have a particular passion for music technology, as well as designing and specifying technical setups for events and tailored spaces with unique requirements. I am known for being reliable and results-driven, with proven leadership skills and the ability to manage projects and teams effectively.

I take pride in optimizing workspaces and event environments by implementing efficient, high-performing, and cost-effective technological solutions. My focus is always on delivering systems that not only meet technical needs but also enhance overall functionality, user experience, and operational efficiency.

Audio Visual Engineer at Investec - Head Office (2018-01 – Present)

Provide end-to-end support for Microsoft Teams Rooms and video conferencing environments, including call coordination, system configuration, and presentation setup. Manage and operate advanced AV systems in executive boardrooms and auditoriums.

• Provide end-to-end support for Microsoft Teams Rooms and video conferencing environments, including call coordination, system configuration, and presentation setup
• Manage and operate advanced AV systems in executive boardrooms and auditoriums, including audio mixing, microphone management, and large-scale video wall presentations
• Perform advanced troubleshooting and fault resolution across AV and VC infrastructure, including Crestron control systems, matrix switchers, HDMI distribution, Teams Rooms (Windows and Android), and digital signage platforms
• Configure and deploy new AV environments and collaboration spaces aligned to organisational requirements
• Support internal events with full AV setup, including PA systems and live presentation environments
• Conduct site assessments and contribute to AV system design and specification for new installations
• Manage incidents and service requests via ServiceNow, ensuring high service delivery standards
• Appointed as the dedicated AV/VC support specialist for executive leadership due to exceptional technical expertise and troubleshooting efficiency
• Design and deliver weekly technical training sessions to upskill team members and improve overall capability
• Mentor junior staff and contribute to knowledge sharing within the team
• Successfully supported high-level executive environments requiring consistent uptime and premium service delivery
• Achieved Microsoft Azure Fundamentals (AZ-900) certification
• Ongoing professional development in Microsoft Teams administration (MS-700) and Crestron programming

Audio Visual Facilitator / Technician at Prosirius (MMI – Momentum Group Head Office) (2017-08 – 2018-11)

Managed and supported over 100 video conferencing and meeting rooms. Coordinated and monitored national and international multi-point video conferencing calls.

• Managed and supported over 100 video conferencing and meeting rooms
• Coordinated and monitored national and international multi-point video conferencing calls
• Managed bridging systems, scheduling, and conferencing resources
• Provided technical support for executive-level meetings, including highly confidential sessions
• Conducted room handovers, system testing, and quality control processes
• Maintained and repaired AV equipment, including hardware-level fault resolution
• Built strong client relationships and ensured high levels of customer satisfaction
• Conducted site visits and contributed to new room designs and quotations

On-Site AV Technician at Questek Technologies (KPMG Head Office) (2016-10 – 2017-07)

Facilitated auditorium operations and live events. Managed Skype for Business conferencing and AV systems during presentations.

• Facilitated auditorium operations and live events
• Managed Skype for Business conferencing and AV systems during presentations
• Supported live broadcasts and external production teams
• Maintained digital signage systems across the organisation
• Conducted site assessments and supported client-facing technical needs

On-Site Technician at Eco Technologies (2008-10 – 2010-12)

Facilitated auditorium operations and live events. Managed Skype for Business conferencing and AV systems during presentations.

• Facilitated auditorium operations and live events
• Managed Skype for Business conferencing and AV systems during presentations
• Supported live broadcasts and external production teams
• Maintained digital signage systems across the organisation
• Conducted site assessments and supported client-facing technical needs

On-Site / Floor Technician at Choice Technologies (Vodacom Contract) (2007-08 – 2008-10)

Delivered desktop support, system configuration, and troubleshooting. Provided helpdesk and remote support services.

• Delivered desktop support, system configuration, and troubleshooting
• Provided helpdesk and remote support services
• Awarded Top Achiever (2007)

High School Diploma – Zwartkop High School (2004-12)