Lova Pretty Sithole

I believe in honesty and tolerance and therefore I try my utmost to be honest and open in my dealings with people. I possess a fair sense of humour and I am generally prepared to listen as much as talk in a conversation. In my work I always try to maintain a high standard of thoroughness and keep people informed at what I am doing and expect the same from people.

I am self-motivated, assertive, versatile, and reliable. Can function efficiently under pressure, good interpersonal relation. I can work in a team environment as well as work without supervision.

Snr Admin Operations - City Property Administration

(2018-09)

Aid the Manager and the section members. Making calls to clients.

• Complete general administrative duties – scheduling meetings/boardrooms (including parking), taking minutes of meetings etc.
• Ensure the Job Card master list is always updated.
• Execute payments and complete requisition form and send to Finance Department.
• Monitor team movements.
• Schedule inspections with the relevant tenants
• Relabelling of site meter pictures and storing the pictures correctly electronically.
• Update the reticulation drawings when required. Assumes responsibility for ensuring the integrity, accuracy, and timeliness of Utilities Recoveries functions for an assigned Portfolio.
• Liaises with Portfolio Managers/ Property Managers as needed.
• Investigates variances and questions on municipal accounts.
• Researches and resolves discrepancies.
• Release accounts on system for approval (Only when queries arise)
• Identify and address expenditure abnormalities with council.
• Identifies income abnormalities.
• Ensures that Council Utilities accounts are properly reconciled and invoiced each Utilities cycle. Pulls and reviews Utilities status reports. Identifies and resolves Utilities problems or delays.
• Audits Utilities processes for accuracy and efficiency. Verifies reconciliations and explains or resolves variances.
• Ensures that reports, records, and related documentation are completed in accordance with Company policies and procedures.
• Manages current expense files, by dividing them by the account numbers and stand numbers.
• Liaises with Councils, in writing, and telephonically) regarding queries, and billing discrepancies, contacting of councils for discrepancies on buildings.
• Assists with refund applications and opens and closes new accounts.
• Ensures all prepaid accounts are managed, paid timeously, monitored and no cut offs happen.
• Assumes responsibility for the effective distribution and communication of information.
• Receives and processes mail from clients. Reviews, records, and distributes paperwork.
• Maintains regular contact with management and other departments to obtain information and/or to correct transactions. Monthly meetings to be held with portfolio.
• Receives client information. Analyses information and determines if revisions must be made. Records information. (on recovery schedules)
• Assumes responsibility for the accurate, thorough, and timely completion of related reports, records, and documents.
• Prepares and oversees preparation of various documents. Maintains customer activity reports. Reviews, research, and resolves outstanding invoices.
• Compiles monthly reporting pack. Monthly management reports include query investigation status and Investigation status report
• Researches and resolves outstanding payments or overpayments. (Only when queries on account)
• Reviews and inputs program changes as needed in utility investigations and recoveries / income comparison.
• Keeps management informed of area activities and of any significant concerns.
• Obtains and conveys information as needed.
• Ensures that clients' requests, questions, and problems are promptly and courteously resolved.
• Ensures that professional, high quality customer service is provided.
• Maintains effective working relationships with vendors to ensure that cost effective and appropriate services and supplies are provided as needed.
• Investigates and permanently resolves client complaints.

Filing Administrator - City Property Administration

(2017-05 - 2018-09)

• Ensure that every voucher has a signature on verifying that it was checked and shows on DocuWare
• Ensure that all invoices show correctly on DocuWare
• Double check invoice captured on Docuware corresponds with the one on MDA (report if they don't correspond)
• Work away high volumes of workload fast and accurately.
• Do spot checks as often as possible.
• Invoices to move quickly and accurately through the workflow.
• Find all mistakes on invoices while sorting quickly and accurately.
• File all invoices by payment month
• Ensure that all Insurance, ordinary and contract documents are separated from normal invoices for separate processing.
• Ensure that these documents are not removed with annual archiving process.
• Prioritise when high volumes of packs to file are received.
• Ensure voucher files are neat and accurate at all times.
• Accurately sort and file Telkom accounts monthly
• Easy access to documentation when dealing with queries.
• Accurate check file contents
• Make sure that Archiving is always actioned accurately.
• Accuracy of all tasks performed.

Council Liaison - City Property Administration

(2012-05 - 2017-05)

Queries, relationship management council and internal, site visits and inspections monthly. Apply for accounts on new acquisitions from A - Z. Resolving council queries on buildings and different portfolios from A - Z Managing outstanding balances. Monthly budget reports

• Scanning and filing of municipal documents (New accounts, VMSL old and new title deeds)
• Monitor council account and meter numbers on MDA for buildings from A - Z
• Management of key supplier and related people, processes, systems and equipment whilst maximizing revenue/profit and minimizing expenses/losses
• Meter Management – conventional and prepaid for council and private
• Electricity Administration (obtain accounts, do calculations, processing of payments and recoveries)
• Revenue Protection (to report on monthly sales report)
• Log and Resolve council queries (Faulty Meter, Estimate Billing, Incorrect Billing)
• Energy Management duties (Purchase Pattern reports, Prepaid Purchase Anomalies)

Council Liaison - Total Facilities Management Company (Temp Assignment by Sinakho Staffshop)

(2011-10 - 2012-04)

• Customer queries
• Liaising with municipalities on invoice queries
• Assisting creditors with invoices
• Data Capturing of invoices.
• Checking of invoices on archives and updating the system

Admin Clerk - Hamilton Brush T/A Cherrie Sales

(2007-08 - 2009-08)

• Office support
• Assist with queries.
• Taking orders telephonically
• Faxing, preparing waybills for heard office.
• Capturing orders
• Invoicing of deals captured.
• Assist sales consultants with back orders, new clients, walk ins and electronic placed orders.
• Filling and preparing boxes for Metro file to collect.
• Preparing the schedule for the couriers and Group Stores

Branch Sales Administrator - Life Style (FNB LOANS)

(2004-04 - 2007-07)

• Broker Liaison
• Checking Quality of deals
• Faxing & E-Mailing to Brokers
• Enquiries of Pending &Approved deals
• Capturing of Applications
• Recording of Monthly Turnover
• Client Services
• Invoicing

Bookkeeping to Trial Balance - Bookkeeping - Damelin City Campus (Pretoria / Andries str) (2013)

Matric (2001)