Quality Assesor
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I am a dedicated and loyal individual. I can work on my own and within a team. I have Quality Auditing 5 years experience in international broadband campaign and 2 years experience in local campaign. I have worked with word,excel,outlook and PowerPoint. I also have experience in coaching, typing transcripts and love listening. I am will to learn and gain more knowledge.
I have learnt to analyse and find the root cause when listening to a call. Brainstorm ways to help the agent better ones self. Look at things from the companies point of view.
I have completed a TEFL course.
