Lovey Ngiba

Experience with Opera, Marsha and Apex Filling Checking in and Out of the Guest, liaise with the guest, attending to guest request and special requirement

Reservations Agent - Protea Hotel Nelspruit - Nelspruit

(2020)

• Experience with Opera, Marsha and Apex
• Filling
• Checking in and Out of the Guest, liaise with the guest, attending to guest request and special requirement
• Assist guest with facilities of the hotel and surroundings
• Daily cash up / Banking
• Answering calls / Transferring calls / take messages / rate queries / other information
• Checking availability
• Doing Quotation
• Sending Invoices
• Preparing group files
• Liaised with client of many varieties as well as travel agents and head office consultant
• Tracking, claiming and allocating payments
• Ensure files correspond with vouchers or charges
• Banqueting and group reservations
• Balancing of system
• Routing and merging profiles
• Room Allocations
• Perform a variety of cleaning activities such as Sweeping, Mopping, dusting and polishing
• Ensure all rooms are cared for and inspected according to standards
• Protect equipment and make sure there are no inadequacies
• Notify Superiors on any damages, deficits and disturbances
• Deal with reasonable complaints/requests with professionalism and patience

Reservations Agent - Greenway Woods Resort

(2019 - 2020)

Receptionist - Protea Hotel Hazyview - Hazyview

(2018 - 2019)

Front Office Supervisor / Reservation Agent - Protea Hotel Witbank - Witbank

(2017 - 2018)

Receptionist - Protea Hotel Witbank - Witbank

(2016 - 2017)

Waitress - Protea Hotel Witbank - Witbank

(2015 - 2016)

Grade 12 - Mmabatho Mokoena Secondary School (2011)

Certificate - Receptionist - Universal College Outcomes (2012 - 2012)

Certificate - End User Computing NQF Level3 - Mpande Technologies (2014 - 2014)