Lucia Coetzee

Operations/Client se

​I am an highly experienced Operations Manager and former Business Owner with over two decades of comprehensive expertise across operations, financial administration, and client relationship management in the hospitality, retail, and logistics sectors.

​Key Areas of Expertise:

• ​Operational and Financial Control: Proven ability to manage end-to-end business operations, including budgeting, procurement, and workflow optimization. I specialize in rigorous financial administration, including managing full creditors and debtors functions, meticulous invoice reconciliation, and accurate record-keeping using systems like Gaap.
• ​Client Service and Leadership: Consistently recognized for delivering superior customer service and building strong client relationships. I have extensive experience in staff supervision, motivation, and training, ensuring teams maintain high standards of performance and service quality.
• ​Diverse Background: Experience ranges from leading my own small business (TLC Agencies) and managing a restaurant (Beef and Reef) to handling complex Import & Export logistics (Genkem) and corporate support (SAIC Olivetti).
• ​Language Skills: Fluent in English, Afrikaans, and Italian, enabling effective communication and collaboration in diverse professional environments.

Formal Education

• ​Senior Certificate (Matric)
  • ​Eunice High School
  • ​Bloemfontein, South Africa
  • ​Completed: 1985

​Professional Training & Certifications

• ​PA / Secretary Diploma
  • ​Boston Correspondence College
• ​Pastel Accounting Training
  • ​In-house training, confirming proficiency in accounting software.
• ​Customer Service & Communication Skills
  • ​In-house training, supporting your strong focus on client relations.
• ​Import & Export Procedures
  • ​Genkem Internal Training, providing technical knowledge in logistics and international trade.